Customer Service Manager - State Farm Agent Team Member

Phillip Pool; Fayetteville (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Signing bonus

Training & development

Job summary

Phillip Pool State Farm in Fayetteville, AR seeks a Customer Service Manager to elevate client experiences and drive growth for the agency. You will lead the service team, coordinate with other agency members, and ensure smooth daily operations while aligning with community needs.

The role focuses on customer-focused leadership, policy development, and proactive problem resolution to support the agency’s success and community trust.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Pivot to policies and fill gaps in insurance.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development

ROLE DESCRIPTION

As a Customer Service Manager with Phillip Pool State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Pivot to policies and fill gaps in insurance
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.