Customer Service Manager - State Farm Agent Team Member

Stephen Buckley - State Farm Agent; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Join a top-performing agency in Charlotte where you can make a difference in your community by providing exceptional service and establishing meaningful customer relationships. This role offers growth potential, support in obtaining necessary licenses, and a fun work environment that values your contributions. The position includes a competitive salary, commission structure, and various benefits aimed at fostering your personal and professional development.

Benefits

401K

Life Insurance

Paid Time Off

Sign-On Bonus for Already Licensed Professionals

Licensing and Continuing Education Reimbursement

Qualifications

• Must be energetic and customer experience minded.
• Property & Casualty and Life & Health licenses must be obtained.
• Dedicated to exceptional customer service.

Responsibilities

• Establish and nurture customer relationships.
• Address client inquiries and resolve issues.
• Educate customers about insurance options.

Skills

Customer service

Goal-oriented

Positive attitude

Outgoing personality

Job description

Do you enjoy working with people and making meaningful connections? Make a difference with Stephen Buckley State Farm Agency in your community today! Join our award-winning team at Stephen Buckley - State Farm, where we are dedicated to providing exceptional service to our clients. As a top-performing agency, we pride ourselves on creating a positive and fun work environment that values every team member's contributions. If you are passionate about helping people, detail-oriented, and driven to make a difference, we want you on our team!

Requirements

If you are energetic, goal-oriented, and customer experience minded, we are excited to harness your talents in this rewarding opportunity to build your career. You're enthusiastic to develop your skills and eager to share the value insurance and financial products play in helping people manage the risks of everyday life and realize their dreams.

• Property & Casualty License (Must be able to obtain)
• Life & Health License (Must be able to obtain)
• Possess a positive attitude and a fun, outgoing personality that thrives in a people-centric environment
• Dedicated to exceptional customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Responsibilities

We encourage each team member to bring their authentic skills and insights to work each day in helping our customers.

• Establish customer relationships and follow up with customers as needed.
• Provide outstanding customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Collaborate with team members to achieve agency goals and uphold our commitment to excellence

What do we offer?

We offer a variety of benefits to support our team, including

• 401K
• Life Insurance
• Salary & Commission / Bonus
• Paid Time Off (Vacation and Personal / Sick Days)
• Valuable Work Experience
• Sign-On Bonus for Already Licensed Professionals
• Licensing and Continuing Education Reimbursement (After 3 Months)
• Growth Potential & Opportunity for Advancement within my Agency
• Agent Aspirant Program for Individuals Aspiring to Own a Business
• Closed for lunch Daily from 12 : 30-1 : 30pm

Compensation

Base Salary of $40,000-$56,000 Per Year plus Commissions (Average Yearly Commissions $5K-20K)Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

How we elevate YOUR skills

By joining the team at Stephen Buckley State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skillset, and we use intentional goal setting and team building to establish successful habits for both your career and life. Stephen Buckley's State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.

About Stephen Buckley's Agency

Our award-winning insurance team have qualified for industry honors such as Presidents Club, Ambassador Club and Honor Club. These recognitions showcase our commitment to excellence and our dedication to going above and beyond for our customers. As for Stephen, he is originally from Florida, and a graduate of the University of Florida with a degree in Advertising and double minor in Business Administration and Entrepreneurship. He is married to his beautiful wife Anna and Charlotte has been our home since 2015. They have a son named Owen and a Labradoodle named Harvey (who frequents the office and is a customer favorite!). He enjoy sports, in particular college football and basketball, and spending time with family in his free time.

Community Recognition

Heres what our community has to say about working with our agency

Exceptional customer service. The reps are very knowledgeable and can answer any questions you may have. They want you to have the best coverage at the best price. I'm happy with all the discounts to my policy. We left our prior company after 10 years and it was the best switch.

Stephen and his team provided TOP quality customer service. They answer every question I had with patience as we navigated some policy changes. I cant recommend them enough! 10 / 10.

A1 customer service all around from phone calls to texts. Super quick to fix any issue you have!!

Whenever I contact the office, I am always greeted with a high level of professionalism.

Stephen and his team are always so helpful. They know everything about insurance from a first time home buying experience to help with the closing process with the mortgage lender, to helping with investment property questions, and more. Stephen and his team are very knowledgeable and always get back to me on the same day when I reach out about anything.

If you are motivated to succeed and can see yourself in this role, please complete our application. We guarantee to connect with you within 48 hours on the next steps of the interview process.

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