Customer Service Manager: Paid Certs & Growth (Tallahassee)

Oliver Wyman; Tallahassee (FL); Sur place; USD 76 000 - 114 000; Plein temps

Résumé du poste

Oliver Wyman in Tallahassee, FL is seeking a Customer Service Manager to scale demand generation, brand awareness, and revenue. The role offers a base salary of $76,000–$114,000 and includes autonomy, mentorship, and growth opportunities.

The ideal candidate brings cross-functional leadership experience, data-driven decision making, and a proven ability to coach teams while owning multiple priorities in a fast-paced environment.

Qualifications

• Experience leading cross-functional teams in a manager role.
• Ability to revise opinions when data dictates the change.
• Familiarity with QA monitoring and complaint handling.
• Comfort presenting recommendations to skeptical audiences.
• Strong documentation and organizational clarity.
• Ability to own multiple priorities and scale ownership.

Responsabilités

• Test messaging variations and iterate using performance data.
• Chase unmet sales marketing opportunities in FL.
• Provide the team with a practical territory plan.
• Qualify inbound leads and route through funnel efficiently.
• Coach junior reps through first negotiations.
• Pair a 76,000–114,000 quota with disciplined forecasting.
• Build relationships with prospects across Tallahassee, FL.

Connaissances

Cross-functional leadership

Ownership mindset

Documentation clarity

Forecasting & quota discipline

Stakeholder communication

Coaching junior reps

Outils

Zendesk

CSAT Reporting

Description du poste

Oliver Wyman in Tallahassee, FL is seeking a Customer Service Manager to scale demand generation, brand awareness, and revenue. The role offers a base salary of $76,000–$114,000 and includes autonomy, mentorship, and growth opportunities.

The ideal candidate brings cross-functional leadership experience, data-driven decision making, and a proven ability to coach teams while owning multiple priorities in a fast-paced environment.