Customer Experience Lead: Training & Sales Support

Sysco Corp.; Tallahassee (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Sysco Corp. is seeking a Customer Experience Lead in Tallahassee, FL to identify customer needs and collaborate with internal departments to optimize customer services and brand awareness.

You will align customer experience strategies with marketing initiatives and lead team member training for Customer Service and Sales. The role requires exercising discretion and independent judgement across these responsibilities.

Qualifications

• This role requires a high school diploma and 3-5 years of sales, customer service, culinary and/or food industry experience.
• Strong customer service, communication and problem-solving abilities are essential.

Responsibilities

• Lead continuous improvement initiatives to optimize customer experience and procedures.
• Develop onboarding schedules for new customer service representatives.
• Update training materials and monitor their effectiveness.
• Lead training for all new customer service representatives.
• Lead the development of customer service representatives for continuous improvement.
• Host quarterly Customer Service department meetings and continuous learning via Microsoft Teams.
• Schedule staff to ensure continuity of customer service during absences.
• Provide feedback to Director of Sales on performance and productivity.
• Provide customer service support as needed.
• Lead Produce Pro training for all new sales representatives.
• Serve as dedicated customer service partner for new sales during onboarding.
• Provide Sales Representative support as needed.
• Direct content and copy for marketing materials and messaging including flyers and social media.
• Evaluate marketing content effectiveness and provide edits.
• Evaluate and improve the Bix website and customer ordering portal for an exceptional experience.
• Manage information requests and marketing materials to ensure efficiency.
• Build relationships with customers, demonstrate product knowledge, and nurture leads to convert them.

Skills

Customer service

Communication

CRM software

Microsoft Teams training

Proactive problem solving

Relationship building

Education

High school diploma

Tools

CRM systems

Sales-I

Produce Pro

Job description

Sysco Corp. is seeking a Customer Experience Lead in Tallahassee, FL to identify customer needs and collaborate with internal departments to optimize customer services and brand awareness.

You will align customer experience strategies with marketing initiatives and lead team member training for Customer Service and Sales. The role requires exercising discretion and independent judgement across these responsibilities.