Customer Service Manager: Leader & Operations Executive

Paycom; Town of Prairie du Sac (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Paycom in Wisconsin is seeking a Customer Service Director to lead the department and ensure orders are processed accurately and on time. The role encompasses budgeting, policy development, and cross-functional collaboration with shipping and purchasing.

You will hire, train, and review staff, manage performance, and ensure data integrity and regulatory compliance. This on-site position demands strong leadership and clear communication across all levels of the organization.

Qualifications

• Associate degree in business or related field.
• 5+ years customer service experience.
• 3+ years progressive leadership/management.
• Understand Mueller Quality System and regulatory requirements.
• Strong written and verbal communication across all levels.

Responsibilities

• Lead all customer service department duties and hire/train associates.
• Ensure orders are processed accurately and on time.
• Collaborate with shipping and purchasing on backorders and claims.
• Manage pricing and SAP data as required.
• Produce monthly performance and billing reports.

Skills

Leadership

Strategic planning

Customer service

Team management

Budgeting

Policy development

Communication

Problem solving

Time management

Microsoft Office

SAP

AvaTax

Pricing management

Billing coordination

Education

Associate degree in business or related field

Tools

SAP

AvaTax

Billing systems

MS Excel

MS Word

MS Outlook

Job description

Paycom in Wisconsin is seeking a Customer Service Director to lead the department and ensure orders are processed accurately and on time. The role encompasses budgeting, policy development, and cross-functional collaboration with shipping and purchasing.

You will hire, train, and review staff, manage performance, and ensure data integrity and regulatory compliance. This on-site position demands strong leadership and clear communication across all levels of the organization.