Customer Service Manager - Lead Ops & Service Excellence

Transdev North America, Inc.; Tinley Park (IL); On-site; USD 4,680,000 - 5,718,000; Full time

Job summary

Transdev North America, Inc. in Tinley Park, IL is seeking a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees to deliver reliable transportation and excellent customer service.

This leadership role requires a detail-oriented, customer-service-focused, results-driven mindset, with drive and confidence to succeed in a fast-paced public transit environment.

Qualifications

• Oversee day-to-day operations of the Customer Service department.
• Monitor agent activities, adjust staffing, and direct employees to provide excellent customer service.

Responsibilities

• Manage daily operations of the customer service team.
• Ensure high-quality customer interactions and transportation-related support.
• Adjust staffing levels to meet demand and service goals.

Job description

Transdev North America, Inc. in Tinley Park, IL is seeking a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees to deliver reliable transportation and excellent customer service.

This leadership role requires a detail-oriented, customer-service-focused, results-driven mindset, with drive and confidence to succeed in a fast-paced public transit environment.