Customer Service Manager

Transdev; Tinley Park (IL); On-site; USD 97,338,000 - 118,943,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5 days

Holidays: 10 days (8 standard + 2 here

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Long-term disability (voluntary)

Job summary

Transdev in Tinley Park, IL is seeking a Customer Service Manager to oversee daily operations, monitor agents, adjust staffing, and direct employees to deliver excellent service.

Ideal candidates have supervisory experience, strong communication skills, ADA knowledge, and flexibility to work weekends. This role requires leadership with a focus on customer-first service and measurable performance improvements.

Qualifications

• A high school diploma or equivalent
• A minimum of three years of Supervisory experience
• Must be skilled in customer service delivery, problem-solving, and decision-making.
• Excellent communication and negotiation skills, ability to influence without authority.
• Must have a working knowledge of ADA law and ADA service requirements.
• Available to work a flexible schedule which may include weekends
• Must have a working knowledge of the Trapeze scheduling software
• Exceptional customer service skills and professional Customer-focused telephone manners
• Subject to drug testing

Responsibilities

• Working with the department manager to ensure compliance with Transdev and Pace policies
• Monitoring and guiding the training of in-service customer service representative team members.
• Assisting department manager in generating and documenting employee performance evaluation
• Upholding quality in customer service throughout team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete job
• Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.
• Customer Service reporting for the department on call quality, booking accuracy and timely response to complaints
• Other duties as assigned

Skills

Customer service delivery

Problem-solving

Decision-making

Communication skills

Negotiation skills

Influence without authority

ADA knowledge

Education

High school diploma or equivalent

Tools

Trapeze scheduling software

Job description

Customer Service Manager

Transdev in Tinley Park, IL is looking for a Customer Service Manager to oversee the day‑to‑day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail‑oriented, Customer service‑focused, results‑driven work ethic to help us provide our customers with reliable transportation. We are looking for you if you have the drive, confidence, and determination to succeed!

Transdev is proud to offer:

• Competitive compensation package of minimum $33.97/hour – Maximum $41.51/hour

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 10 days; 8 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities:

• Working with the department manager to ensure compliance with Transdev and Pace policies
• Monitoring and guiding the training of in‑service customer service representative team members.
• Assisting department manager in generating and documenting employee performance evaluation
• Upholding quality in customer service throughout team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete job
• Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.
• Customer Service reporting for the department on call quality, booking accuracy and timely response to complaints
• Other duties as assigned

Qualifications:

• A high school diploma or equivalent
• A minimum of three years of Supervisory experience
• Must be skilled in customer service delivery, problem‑solving, and decision‑making.
• Excellent communication and negotiation skills, ability to influence without authority.
• Must have a working knowledge of ADA law and ADA service requirements.
• Available to work a flexible schedule which may include weekends
• Must have a working knowledge of the Trapeze scheduling software
• Exceptional customer service skills and professional Customer‑focused telephone manners
• Subject to drug testing

Physical Requirements:

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please [e-mail]

Drug‑free workplace:

Transdev maintains a drug‑free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.