Customer Service Manager: Lead & Elevate Experiences

David Bassing - State Farm Agent; Hartington (NE); Presencial; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Wellness resources

Descripción de la vacante

David Bassing State Farm Agency is seeking a Customer Service Manager to lead the customer service team, optimize daily operations, and ensure exceptional service for clients in the community.

The role emphasizes coaching staff, implementing clear policies, handling escalations, and driving customer-focused outcomes with sales-minded potential for internal growth.

Formación

• 5+ years in customer service, including 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Conocimientos

Leadership

Customer service

Communication

Problem-solving

Team management

Descripción del empleo

Benefits:

• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Parental leave
• Signing bonus
• Wellness resources

ROLE DESCRIPTION:

As a Customer Service Manager with David Bassing State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.