Automotive Service Manager — Lead & Elevate Customer Care

Miles Chevrolet; Decatur (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for professional growth

Supportive team environment

Competitive compensation package

Employee discounts on vehicles and ser

Job summary

Miles Chevrolet in Decatur, IL seeks an experienced Service Manager to oversee the daily operations of the service department. You will lead the service team, schedule appointments, and ensure exceptional customer service and efficient workflow.

You will supervise staff, coordinate with parts and sales teams, and maintain records to improve department performance. A strong automotive service background and proficiency with service software are required for success.

Qualifications

• Proven experience in a service management or supervisory role, preferably in automotive.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Knowledge of automotive service procedures and industry standards is preferred.
• Proficiency with dealership management software and Microsoft Office Suite.

Responsibilities

• Manage and supervise all service department activities, ensuring high-quality service delivery.
• Lead, train, and develop service team members to meet performance and customer service goals.
• Schedule and coordinate service appointments to maximize efficiency and customer convenience.
• Communicate effectively with customers to understand their needs and resolve any issues or concerns.
• Collaborate with parts and sales departments to support overall dealership operations.
• Maintain records and prepare reports related to service department performance and customer feedback.
• Ensure compliance with company policies, safety regulations, and industry standards.

Skills

Leadership

Customer service

Communication

Multitasking

Industry knowledge

MS Office

Dealership Management Software

Tools

Dealership Management Software

Microsoft Office Suite

Job description

Miles Chevrolet in Decatur, IL seeks an experienced Service Manager to oversee the daily operations of the service department. You will lead the service team, schedule appointments, and ensure exceptional customer service and efficient workflow.

You will supervise staff, coordinate with parts and sales teams, and maintain records to improve department performance. A strong automotive service background and proficiency with service software are required for success.