PC Operations Support Supervisor

Ohio Department of Public Safety; Columbus (OH); On-site; USD 103,320,000 - 132,250,000; Full time

Benefits offered by this job

Free Parking

Onsite Gym

Daycare On-site

Cafeteria On-site

Job summary

Ohio Department of Public Safety is seeking an Information Technology Supervisor 1 to lead IT staff, oversee Tier 1 Service Desk, and coordinate incident response from the Columbus location.

The role reports to IT Supervisor 2 in the Office of Information Technology, focusing on program design, system integration, and vendor collaboration to ensure uptime and strong customer support.

Qualifications

• Completion of undergraduate core coursework in computer science or related field with foundational programming and data concepts.
• 3 months of project management experience as defined in the position description.

Responsibilities

• Supervise IT staff whose duties involve designing and integrating computer programs/systems.
• Oversee Tier 1 Service Desk, review incidents, and provide technical assistance to customers.

Skills

Information Technology

Project management

Education

Undergraduate coursework in computer science

Job description

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Work hours: 7:30am - 4:30pm (May be on call 24x7x365)

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free Onsite Gym and Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do As An Information Technology Supervisor 1

• Under the direction of the Information Technology Supervisor 2 in the Office of Information Technology (IT), supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration.
• Oversee Tier 1 Service Desk (e.g., review incident tickets assigned to Service Desk; provide technical computer assistance to customers; respond to Service Desk calls & emails).
• Respond to outages by assessing urgency, routing calls & information to the correct group, & provide call outs as needed.
• Collaborate with vendors to facilitate work processes for immediate & offsite equipment.

Option 1

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, PacBase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts; additional 3 1/2 years (42 mos.) exp. commensurate with job duties to be performed & amp; knowledges & amp; skills required as outlined in approved position description on file for position to be filled as advertised in job posting.

AND 3 mos. exp. in performing project management functions as defined in series purpose.

Option 2

• Or 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting

AND 3 months exp. in performing project management functions as defined in series purpose.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Project management:

a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.

Job Skills:

Information Technology

Work Location

Charles D Shipley Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$40.40

Schedule

Full-time

Work Hours

See Below

Classified Indicator

Classified

Union

Exempt from Union

Professional Skills

Attention to Detail, Customer Focus, Decision Making, Leading Others

Primary Technology

Not Applicable

Agency Overview

Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.