Customer Service Manager — Growth & Process Excellence

Uzin Utz Group; Waco (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-paid Life Insurance

401(k) with employer match

Paid Time Off (PTO)

Professional development opportunities

Job summary

At Uzin Utz Group in Waco, TX, we are seeking a Customer Service Manager to lead our high-performing team. This role entails driving operational excellence and improving processes within our growing organization. You'll work closely with multiple departments to enhance customer experiences and implement best practices.

With a focus on staff development and collaborative culture, you will play a pivotal role in optimizing service delivery and contributing to our goals while supporting your team's growth. A background in customer service leadership within manufacturing is essential for this position.

Qualifications

• 8–10+ years of customer service or order management experience in manufacturing.
• 5+ years of leadership experience in customer service.
• Strong experience in process mapping and workflow design.

Responsibilities

• Lead and coach customer service personnel across multiple locations.
• Implement process improvements and drive organizational change.
• Coordinate with logistics for shipping and effective communication.

Skills

Customer service leadership

Process improvement

ERP systems knowledge

Team development

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

SAP

Microsoft Excel

Job description

At Uzin Utz Group in Waco, TX, we are seeking a Customer Service Manager to lead our high-performing team. This role entails driving operational excellence and improving processes within our growing organization. You'll work closely with multiple departments to enhance customer experiences and implement best practices.

With a focus on staff development and collaborative culture, you will play a pivotal role in optimizing service delivery and contributing to our goals while supporting your team's growth. A background in customer service leadership within manufacturing is essential for this position.