Customer Experience Manager — Lead the Journey & Retention

UniFide CST; La Crosse (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

PTO (15 days/120 hours)

401(K) w/ 3% match

Incentive bonus

Flexible schedule, limited travel

THE PEOPLE!

Job summary

UniFide CST in Wisconsin is seeking a Customer Experience Manager to lead the design and delivery of exceptional customer journeys across sales, service and support. You will analyze interactions, drive improvements, and steward a high-performing team to boost satisfaction, loyalty, and retention.

This role pairs strategic vision with hands-on leadership in a dynamic, technical environment. Join a company known for its service excellence and a collaborative culture, with growth opportunities and

Qualifications

• Bachelor's degree in a related business field.
• 5–7 years in customer experience roles.
• 2–3 years in leadership/management.
• Proven leadership, coaching, and communication skills.

Responsibilities

• Design, improve, and ensure seamless customer experiences across sales, service, and support.
• Analyze interactions, identify pain points, implement satisfaction strategies.
• Lead and coach the customer service team; establish performance metrics.
• Develop retention strategies and maintenance programs.

Skills

Customer experience

Leadership

Data-driven

Communication

Education

Bachelor's degree in business

Job description

UniFide CST in Wisconsin is seeking a Customer Experience Manager to lead the design and delivery of exceptional customer journeys across sales, service and support. You will analyze interactions, drive improvements, and steward a high-performing team to boost satisfaction, loyalty, and retention.

This role pairs strategic vision with hands-on leadership in a dynamic, technical environment. Join a company known for its service excellence and a collaborative culture, with growth opportunities and