Customer Service Manager FT

C&S Wholesale Grocers; New York (NY); On-site; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead front-end operations in a dynamic retail environment. This role involves supervising staff, enhancing customer service, and ensuring compliance with safety and operational policies. The ideal candidate will possess strong management and communication skills, with a focus on achieving sales and profit goals. Join a company that values community engagement and offers a supportive atmosphere for professional growth. If you have a passion for customer service and leadership, this opportunity is perfect for you!

Qualifications

• 1-3 years of retail experience in front-end operations preferred.
• Ability to manage multiple tasks and provide effective leadership.

Responsibilities

• Direct and supervise front-end department personnel to achieve sales goals.
• React to customer concerns quickly while following SOPs.

Skills

Customer Service Skills

Management Skills

Conflict Management

Basic Computer Skills

Decision Making

Education

High School Diploma

Tools

Cash Register

Computer

Telephone System

Scale

Currency Counter

Calculator

Job description

Customer Service Manager FT page is loaded

Customer Service Manager FT

Apply locations Sherrill, NY time type Full time posted on Posted 3 Days Ago job requisition id R-261356

Position Overview

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.

Job Description

Job Type: Full Time

Pay: $17.17 - $20/hr

Availability: Open retail operation hours Starting 6 am - 9 pm - 40hrs a week

Description

• Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
• Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
• Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
• Selection, training, development and scheduling of front-end associates
• Complete all necessary paperwork relating to Department
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
• Performs self internal audits to ensure adherence to all policies and procedures
• Finish and retain reports/ logs needed for store audit and state inspection purposes
• Perform tasks as assigned by the Store Manager or Assistant Store Manager
• Travel Required: No

Environment

• Store: Grocery Warehouse (50F to 90F)

Skills

• Specialized Knowledge: Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
• Special Skills: Basic computer skills; Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
• Physical abilities: Occasional amounts of walking, balancing, and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling; Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
• Other: Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.
• Other: Ability to read, write, and perform basic math functions
• Other: Handle money, checks, and other media and distinguish between various forms of currency

Years Of Experience

• 0-2: 1-3 years previous retail experience in the area of the front end preferred

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

GU Markets, LLC.

About Our Company

Started in 1916, Grand Union was one of the first supermarkets in the United States. Today, there are 11 Grand Union stores in two states, including New York and Vermont. These supermarkets offer competitive prices on a wide variety of fresh foods and an extensive assortment of brand name groceries, as well as signature private brands. Each store contains specialized local assortments to meet local shoppers’ needs. To find locations and learn more about the latest specials, visit www.grandunion.com.

About Us

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.