Miami Cancer Institute Customer Care Agent, Oncology Customer Care, FT Shift Varies

Baptist Health South Florida; Miami (FL); Remote; Full time

Job summary

A leading healthcare organization in Miami is seeking a dedicated individual for a customer service role. The position involves operating a switchboard, providing exceptional service to patients and families, and requires strong communication skills. Ideal candidates will have a high school diploma and at least two years of customer service experience. This role offers the opportunity to work from home in a supportive environment.

Qualifications

• Minimum of two years customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Operate the telephone switchboard to relay calls.
• Deliver exceptional customer service to patients and families.

Skills

Customer Service

Communication

Technical Skills

Education

High School diploma or GED

Tools

CRM applications

Electronic Medical Records

Job description

About Baptist Health

Baptist Health is the region’s largest not-for-profit healthcare organization, comprising 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. We are renowned for centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Supported by philanthropy and driven by our faith-based mission of medical excellence, Baptist Health has been named one of Fortune’s 100 Best Companies to Work For for 25 years. In the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. We foster personal connections beyond the workplace, forming meaningful relationships with patients and their families. Many team members have walked in patients’ shoes, fueling our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact—because when it comes to caring for people, we’re all in.

Position Description

This position exemplifies service excellence and positive interpersonal skills in interactions with patients of all ages, families, community members, and employees. Responsibilities include operating the telephone switchboard to relay incoming, outgoing, and interoffice calls, consistently delivering exceptional customer service, and accurately connecting callers to their destinations. The role involves escalating consumer concerns across various communication channels and communicating effectively with patients, co-workers, department leads/supervisors, and managers. The position requires the ability to work from a home environment that is noise and distraction-free, with basic technical skills for setting up and troubleshooting equipment if needed. The estimated pay range is $16.52 - $19.99 per hour, depending on experience.

Qualifications

• High School diploma, GED, certification, training, or experience

• Minimum of two years customer service experience and basic computer knowledge
• Strong written and verbal communication skills
• Ability to work well under pressure
• Experience with Customer Relations Management (CRM) applications (e.g., Salesforce) and Electronic Medical Records (EMR) or scheduling systems is preferred but not required

Minimum Required Experience

EOE, including disability and veterans