Customer Service Representative (FT)

Dal-Tile Corp.; Stamford (CT); On-site; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction and streamline order processes. In this dynamic role, you will be the frontline support for customers, managing inquiries, processing orders, and ensuring a seamless experience. Your contribution will be vital in fostering strong relationships and resolving issues efficiently. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity offers a chance to make a real impact while enjoying a competitive compensation package that includes base pay and potential bonuses. Join a team that values excellence and customer care!

Qualifications

• 2+ years of call center or customer service experience required.
• High School Diploma or GED equivalency is mandatory.

Responsibilities

• Manage customer accounts, process sales orders, and resolve inquiries.
• Handle high volume inbound calls and provide effective customer support.

Skills

Customer Service

Order Management

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Tools

ACD (Automated Call Distribution)

Job description

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Expected base pay rates for the role will be between $23.41 hr and $35.04 hr at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Primary Function and Scope:

1. Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
2. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
3. Responsible for keying in orders, processing faxes, and preparation of reports.
4. Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
5. Responds to customer needs.
6. Participates in special projects and performs additional duties as required.

Experience and Knowledge Required:

1. A High School Diploma or GED equivalency is required.
2. 2 or more years of call center or customer service experience.
3. Focus on customer account management preferred.