Service Manager

Jobot; Springfield (MA); On-site; USD 90,000 - 105,000; Full time

Job summary

Jobot is seeking a hands-on Service Manager to lead day-to-day field service operations for a growing commercial service organization in Western Massachusetts. You will supervise field technicians, coordinate scheduling and dispatch, maintain strong customer relationships, and ensure safe, efficient, and profitable service work.

The ideal candidate has 3+ years of field service or service management leadership, excels at balancing customer needs with performance metrics, and can drive growth

Qualifications

• 3+ years in field service or service management leadership.
• Experience leading, scheduling, and developing technicians.
• Strong customer service and problem-solving skills.

Responsibilities

• Lead, coach, and develop a team of field service technicians
• Manage daily scheduling, dispatch, workload allocation, and emergencies
• Ensure technicians have equipment, materials, and support
• Monitor service quality, productivity, response times, and profitability
• Maintain relationships with commercial and industrial customers
• Provide operational and technical support for field service issues
• Review work orders and labor hours for accuracy
• Coordinate parts and materials with internal teams and vendors
• Address customer concerns professionally and promptly
• Support recruiting, onboarding, and performance management
• Maintain safety standards and field service procedures
• Identify opportunities for additional service work and maintenance

Skills

Field service management

Team leadership

Scheduling & dispatch

Customer relationships

Operations management

Job description

Lead Field Service Operations, Technicians, Customers, and Growth in Western Massachusetts

The Service Manager is responsible for leading day-to-day field service operations for a growing commercial service organization in Western Massachusetts. This individual will oversee field technicians, coordinate scheduling and dispatch, maintain strong customer relationships, and ensure service work is completed safely, efficiently, and profitably.

The ideal candidate is a hands‑on leader with experience managing technicians in a commercial, industrial, mechanical, facilities, or equipment service environment. This position requires someone who can balance team leadership, customer needs, operational performance, and the demands of a fast‑paced field service operation.

Why join us?

• A team-first culture where your voice matters, with leadership that trusts you to run your department.
• Competitive pay and benefits, with real opportunities for growth as the company expands.
• A workplace that values hard work, humor, and mutual respect. No two days are the same.
• You'll be the go-to problem-solver, not just a scheduler. Real ownership over how your department runs.
• Direct visibility with leadership. Your input on process and team decisions actually gets heard.

Job Details

Salary: $90,000 - $105,000 per year

Key Responsibilities

• Lead, coach, and develop a team of field service technicians
• Manage daily scheduling, dispatch, workload allocation, and emergency service needs
• Ensure technicians have the equipment, materials, information, and support necessary to complete work efficiently
• Monitor service quality, technician productivity, response times, and department performance
• Maintain strong relationships with commercial and industrial customers
• Provide operational and technical support for complex field service issues
• Review work orders, labor hours, materials, and service documentation for accuracy
• Coordinate equipment, parts, and material requirements with internal teams and vendors
• Address customer concerns and resolve service-related issues professionally and efficiently
• Support technician recruiting, onboarding, training, development, and performance management
• Maintain and enforce company safety standards and field service procedures
• Identify opportunities for additional service work, preventative maintenance, and account growth
• Monitor department costs, labor utilization, margins, overtime, and profitability
• Partner with sales, operations, and company leadership to support overall business performance

Preferred Qualifications

• 3+ years of field service, service management, operations, or related leadership experience
• Experience leading, scheduling, and developing field service technicians
• Background in commercial or industrial service, mechanical systems, facilities services, material handling, equipment service, or a related industry preferred
• Strong mechanical aptitude with exposure to electrical troubleshooting
• Understanding of service estimates, work orders, labor requirements, and job costing
• Strong customer service, communication, and problem‑solving skills
• Demonstrated ability to develop technicians and hold teams accountable for performance
• Ability to balance customer satisfaction, technician utilization, quality, and profitability
• Comfortable working in a fast‑paced service environment with changing priorities and urgent service needs
• Valid driver's license

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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