Customer Service Manager | 11

Socket.dev; Park Rapids (MN); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Holiday pay

Employee discount

Job summary

Hugo's Family Marketplace in Park Rapids, MN is seeking a Service Counter Manager to oversee the customer service desk and ensure a positive shopping experience. You will manage inquiries, coordinate with departments, and maintain records and reports.

The role requires 1–2 years in retail or customer service, strong organizational and communication skills, plus experience with POS systems and cash handling. High school diploma or GED is required; bachelor’s degree is a plus.

Qualifications

• High school diploma or GED required.
• 1–2 years in retail, cashier, or customer service roles.
• Experience handling cash, POS systems, or returns.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with grocery store operations is a plus.

Responsibilities

• Manage the day-to-day operations of the customer service desk.
• Handle customer inquiries and provide solutions to ensure satisfaction.
• Coordinate with different departments to facilitate smooth operations.
• Maintain accurate records, schedules, and reports.
• Ensure a positive shopping experience for customers.
• Run daily reports and reconcile cashier tills.
• Handle customer incidents and answer phone calls professionally.
• Manage inventory and ensure stock levels are maintained.
• Utilize POS systems and manage cash handling efficiently.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or GED

Bachelor’s degree in business/retail management

Tools

POS systems

Job description

Job Details

Job Location: Hugos Family Marketplace - Store #11 - E 4th St - Park Rapids, MN

Position Type: Full Time (35+ Hours/Week)

Education Level: High School

Salary Range: $16.00 - $17.50Hourly

Travel Percentage: None

Job Shift: Day

Job Purpose

Job Purpose: - The Service Counter Manager at Hugo's Family Marketplace is responsible for overseeing the day-to-day operations of the customer service desk, ensuring a positive shopping experience for all customers. This role involves managing inquiries, coordinating with various departments, maintaining accurate records, and handling customer instances efficiently. The position requires a proactive approach to enhance customer satisfaction and streamline service processes within the store. Must be 18 + years or older to apply.

Key Responsibilities

• Manage the day-to-day operations of the customer service desk.
• Handle customer inquiries and provide solutions to ensure satisfaction.
• Coordinate with different departments to facilitate smooth operations.
• Maintain accurate records, schedules, and reports.
• Ensure a positive shopping experience for customers.
• Run daily reports and reconcile cashier tills.
• Handle customer instances and answer phone calls professionally.
• Manage inventory and ensure stock levels are maintained.
• Utilize POS systems and manage cash handling efficiently.

Benefits

Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

Qualifications

Required Education

• High school diploma or GED

Preferred Education

• Bachelor’s degree in business, management, retail management, or a related field
• Associate’s degree plus relevant supervisory experience

Required Experience

• 1–2 years in retail, cashier, or customer service roles
• Experience handling cash, POS systems, or returns

Required Skills and Abilities

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Previous office or customer service experience preferred
• Familiarity with grocery store operations is a plus