Customer Service Manager

Goodwill of Central and Northern Arizona; Surprise (AZ); On-site; Full time

Job summary

A leading organization in Arizona is seeking a Customer Service Manager to oversee retail operations, manage teams, and drive sales growth. The role involves ensuring excellent customer service, leading a motivated team, and achieving business goals. Join a mission-driven company that values trust and collaboration.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Paid Time Off

Holidays

Qualifications

• One-year retail management experience preferred.
• One-year customer service experience required.

Responsibilities

• Oversee daily operations and achieve sales goals.
• Manage staffing, training, and development of team members.
• Ensure excellent customer service delivery.

Skills

Customer Service

Team Leadership

Sales Management

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Join to apply for the Customer Service Manager role at Goodwill of Central and Northern Arizona

Position Details

Location: 14063 W Grand Ave Surprise Arizona, 85374, [phone]

Starting Pay: $17.00 Hourly

Position Description

Responsible for overseeing, leading, and achieving sales goals for the sales floor at Goodwill of Central and Northern Arizona (GCNA) and its affiliates. Leads daily operations, manages teams, and drives business growth. Key responsibilities include building, leading, and retaining motivated, high-performing teams of Retail Sales Associates.

Essential Duties and Responsibilities

1. Execute retail operational plans to meet profit, revenue, and production goals.
2. Make decisions related to daily retail operations within assigned areas.
3. Conduct inventory of new goods and ensure accurate reporting.
4. Reconcile and balance daily paperwork.
5. Ensure excellent customer service delivery to donors and customers.
6. De-escalate customer situations and involve management as needed.
7. Maintain store operations including cleanliness and brand standards.
8. Manage staffing, training, and development of team members.
9. Ensure compliance with security, health, and safety policies.
10. Perform additional tasks such as bank deposits and store support as needed.
11. Handle complex sales transactions and returns.
12. Collaborate on company vision and team engagement.
13. Manage performance, staffing, and compensation of team members.
14. Lead cultural change and model core values: Trust, Collaboration, Engagement, Ownership, Innovation.
15. Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma, GED, or equivalent experience.
• Preferred: One-year retail management experience.
• Required: One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass background check and drug screening.
• Proficient in reading and speaking English.

Benefits

Eligible after 60 days: Medical, dental, vision, 401K, life insurance, EAP, paid time off, holidays, and more.

About Us

Goodwill’s mission: Empowering Individuals, Strengthening Families, Building Communities. We offer free career development, training, and education. We value trust, collaboration, engagement, ownership, and innovation. Join us to grow your career and make a community impact.

Equal Opportunity & Contact

We are an equal opportunity employer. Accommodations available for qualified individuals with disabilities. Contact us at 1-833-624-0920 or [e-mail].

Beware of phishing scams. We only use official email domains (@goodwillaz.org or @gimv.org) and secure application processes.