Customer Service Manager

Serenity Mental Health Centers; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to join their rapidly growing organization. This role offers a unique opportunity for individuals interested in healthcare leadership, with no prior experience required. You will be mentored to develop your skills while delivering exceptional customer service and promoting innovative treatment options. With a commitment to improving lives through advanced healthcare technology, this company provides a supportive environment where you can thrive and make a meaningful impact. Join a team that values growth and offers fantastic benefits, including substantial healthcare coverage and generous paid time off.

Benefits

90% Healthcare Premium Coverage

20 Days Paid Time Off

Mentorship and Guidance

Qualifications

• 1+ year in a fast-paced, customer-facing role.
• Desire to help others improve their lives.

Responsibilities

• Deliver stellar customer experience and build rapport with customers.
• Educate customers about TMS and Ketamine Infusion therapy.

Skills

Customer Service

Communication Skills

Mentoring

Problem Solving

Education

High School Degree or GED

Job description

PCM (Customer Service Manager)

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare leadership, this is your opportunity, no experience required. The Customer Service Manager will assist in running a practice while receiving mentorship to eventually move into a full leadership role with Serenity Healthcare.

What you’ll do

1. Deliver stellar customer experience, by building rapport and credibility with customers.
2. Be able to overcome customer objections and effectively promote Serenity's treatment options.
3. Passionately educate every customer about TMS and Ketamine Infusion therapy.
4. Assist with creating a positive environment for staff and patients.
5. Help train and mentor a variety of roles within the clinic and help out as needed.

What we’re looking for

1. High school degree or GED
2. At least 1 year of experience in a fast paced, customer facing role
3. Desire to help others improve their lives
4. Ability to connect with people and positively influence decisions

What you’ll get

1. The opportunity to launch a career in healthcare with a company that has grown over 130% year over year for 7 years
2. Mentorship and guidance in managing a practice
3. Great benefits – Serenity covers 90% of healthcare premiums (medical, dental and vision)
4. Paid time off – 20 days annually (PTO and paid holidays)

About

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

• About Serenity Healthcare
• Serenity’s Provided Services
• Meet our Patients