Part Time Customer Service Manager - Nights and Weekends - 7th St and bell Rd

Michael's; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading creative destination as a Store Manager, where you will deliver exceptional customer experiences and manage front-end operations. This role involves leading a dynamic team, ensuring compliance with company policies, and executing engaging in-store events. With a commitment to creativity and customer satisfaction, you will play a vital role in maintaining the store's standards and driving sales. If you are passionate about retail and have a knack for leadership, this opportunity offers a vibrant work environment and the chance to inspire others while fueling the joy of creativity.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Ability to train and coach team members effectively.

Responsibilities

• Manage front-end operations and ensure compliance with company standards.
• Lead omnichannel processes and plan in-store events.
• Assist with onboarding and training new team members.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Cash Reconciliation

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - PHX-PHOENIX/N 7TH ST, AZ

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; remain positive in difficult situations; promote organization’s vision and values; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager: lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements & Work Environment

• Ability to stand for long periods
• Move throughout the store
• Bending, lifting, reaching, stretching; lifting heavy boxes; using ladders
• Assistive measures available upon request
• Work in a climate-controlled store environment; some outdoor work; work hours include nights, weekends, early mornings

Legal Requirements: Applicants in the U.S. must meet federal, state, and local legal requirements.

About Michaels

Our purpose is to fuel the joy of creativity. As North America's leading creative destination, we operate over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

Benefits & Inclusion

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.