015 - Bashas' Customer Service Manager - 32nd St & E Shea Blvd

Bashas'; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the grocery sector is seeking a Customer Service Manager to oversee front-end operations and ensure an outstanding shopping experience. The role involves engaging with customers, managing cashiers, and training team members. The ideal candidate will have strong leadership and communication skills, ensuring compliance with store policies and regulations. Join a positive work environment with competitive pay and benefits.

Benefits

Competitive weekly pay

Retirement benefits

Medical, dental, and vision insurance

Tuition reimbursement

Store discount (10%)

Positive work environment

Qualifications

• Must be 18 years old; 21+ for alcohol service positions.
• Internal candidates need managerial endorsement.

Responsibilities

• Engage with customers and offer product information.
• Direct all front-end operations of the store.
• Assist in selecting and training new team members.

Skills

Customer Service

Leadership

Communication

Job description

015 - Bashas' Customer Service Manager - 32nd St & E Shea Blvd

015 - Bashas' Customer Service Manager - 32nd St & E Shea Blvd

3 days ago Be among the first 25 applicants

Job Description

Position Purpose: An entry-level manager, the Customer Service Team Lead, will assist the Store Team Lead and other assistant leads in their management duties. They share responsibility for the store's operation and performance. The Customer Service Team Lead oversees the front end of the grocery store, ensuring an outstanding shopping experience with quick and accurate transactions.

Responsibilities:

• Engage with customers through smiles and greetings, offer product information, and thank customers genuinely.
• Create a welcoming store environment for both team members and customers.
• Operate cash registers and manage the customer service counter.
• Direct all front-end operations of the store.
• Work with courtesy clerks and cashiers, ensuring professionalism, productivity, and excellent customer service.
• Enforce store rules and company policies.
• Assist in selecting and training new team members.
• Lead the department as a role model, coach, and trainer.
• Ensure compliance with health and weights and measures regulations.
• Order and merchandise general department items.
• Follow safety guidelines and ensure team compliance.
• Perform other related duties as assigned.

Physical Demands: Standing, sitting, lifting (up to 50 lbs.), pushing, keyboarding, telephone use, walking, bending.

Perks & Benefits:

• Competitive weekly pay
• Retirement benefits
• Medical, dental, and vision insurance for eligible employees and dependents
• Tuition reimbursement and scholarship opportunities
• Store discount (10%)
• Positive work environment serving the community

Requirements:

Must be 18 years old; 21+ for alcohol service positions. Internal candidates need managerial endorsement. Rehires require HR approval. May need to accept a part-time role if necessary.