Customer Service Manager

Safeway; Scottsdale (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead a team dedicated to providing exceptional service. This role involves overseeing daily operations, managing staff, and ensuring customer satisfaction. You'll champion customer service programs, resolve issues, and maintain a positive store environment. If you're a proactive leader with strong communication skills and a passion for customer service, this opportunity is perfect for you. Join a dynamic team where your contributions will directly impact the customer experience and store success.

Qualifications

• Strong communication and leadership skills are essential.
• Ability to manage cash flow and control transactions.

Responsibilities

• Manage and schedule duties of front end clerks and service assistants.
• Ensure fast and friendly customer service while handling complaints.

Skills

Communication Skills

Leadership

Team-Building

Interpersonal Skills

Problem Solving

Basic Mathematics

Tools

PCs

Job description

Join to apply for the Customer Service Manager role at Safeway

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Manager role at Safeway

PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistants, and Service Supervisors. Oversees the completion of daily cash, balancing, reconciliation, and payroll reports, while supporting store sales and overall operating plans.

Duties And Responsibilities

1. Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations positively, including effective resolution of complaints. Promotes Albertson's philosophy of personalized service.
2. Provides fast, friendly, courteous customer service, handles customer relations, performs checking duties, and supervises cash registers when necessary. Engages in suggestive selling and other sales techniques. Serves as overflow cashier if needed.
3. Directs and supervises front end activities such as monitoring customer traffic, coordinating front end and service programs, ensuring cleanliness, safety, appearance, and monitoring inventories and supplies.
4. Handles cash flow and controls including transactions, check approvals, refunds, and monitoring cash handling procedures. Manages system emergencies and pricing errors.
5. Assists with interviewing, hiring, and training front end staff. Monitors compliance and makes recommendations for employment changes and discipline.
6. Responsible for cost and quality control, maintaining awareness of customer and employee satisfaction.
7. Enforces dress and grooming standards.
8. Controls shrink and prevents the sale of out-of-code products.
9. Performs all duties safely, accurately, honestly, and with integrity.
10. Performs other duties as required.

Skills And Physical Requirements

1. Strong communication, leadership, team-building, and interpersonal skills. Ability to maintain composure under pressure.
2. Ability to deal with the public and project a positive image.
3. Frequently lift and maneuver objects up to 55 lbs.
4. Stand or walk for long periods, move quickly.
5. Operate and troubleshoot PCs and checkstand equipment.
6. Knowledge of interviewing, employment law, computer software, and administrative planning.
7. Supervisory skills, ability to analyze facts for disciplinary and hiring decisions.
8. Understanding of company practices, policies, and procedures.
9. Maintain mental alertness for safe and accurate work.
10. Knowledge of product variety, safety, sanitation, and department policies.
11. Ability to present a positive public image.
12. Awareness of potential hazards related to equipment and work aids.
13. Basic mathematics, weights, and measures knowledge.

Work Environment

The working environment is temperature-controlled store conditions with occasional outdoor exposure.

Safety-sensitive Position

Tasks may impact safety or health of employees or others.

Disclaimer

The above describes general work nature. All employees must comply with policies and laws. Responsibilities may vary by store.