Part Time Customer Service Manager - Nights and Weekends - 7th St and bell Rd

Michaels Stores; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance the customer experience in a vibrant retail environment. This role involves managing front-end operations, leading a dynamic team, and ensuring compliance with company standards. You will be instrumental in executing in-store events and omnichannel processes, while also providing exceptional customer service. If you're passionate about retail and enjoy leading teams to success, this opportunity offers a chance to make a significant impact in a supportive and inclusive workplace.

Qualifications

• Experience in retail management preferred.
• Ability to lead and train a customer experience team.

Responsibilities

• Manage front-end operations and ensure compliance with SOPs.
• Lead omnichannel processes and execute in-store events.
• Train and coach team members to achieve performance goals.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Cash Handling

Education

High School Diploma or equivalent

Job description

Store - PHX-PHOENIX/N 7TH ST, AZ

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
8. Assist with onboarding of new Team Members.
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model.
12. Acknowledge customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking to ensure standards are met within budget.
14. Manage and execute shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions by planning and managing workload in partnership with Store Manager.

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Experience: Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment.
• Work in climate-controlled public retail areas, with some outdoor work and work hours including nights, weekends, and early mornings.
• Assistive accommodations available upon request.

Legal and Company Information: Applicants must meet federal, state, and local legal requirements. Michaels is committed to diversity and inclusion, offering reasonable accommodations for disabilities. Visit mikbenefits.com for benefits information.

For more about Michaels, visit www.michaels.com. We are an Equal Opportunity Employer, committed to inclusion and diversity.