Customer Service Manager

Egreenservices; Rockford (IL); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Wells Fargo is seeking a Customer Service Manager in Rockford, IL for a hybrid role that combines call center insights with campaigns customers remember. You will own troubleshooting initiatives, lead a strong team, and help drive revenue while balancing a flexible work model.

Expect responsibility for go-to-market efforts, knowledge-base signals, and content that converts. The role rewards curiosity and proactive leadership in a fast-paced environment with competitive benefits.

Qualifications

• Hybrid role with maker-minded outcome.
• Faster pace environment at Wells Fargo.
• Ownership of hybrid project middle.
• Sales marketing decisions in IL.

Responsibilities

• Tune ad creative until the cost-per-lead drops.
• Hunt for partnership angles in Rockford, IL.
• Lead customer-centric go-to-market efforts for products launching in IL.
• Provide Knowledge Base Management signals to indicate buyer readiness.
• Write copy for ads, emails, and web pages that convert.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Own social media calendars and community engagement.
• Coordinate with Knowledge Base Management specialists to align content with demand-generation goals.

Skills

Customer service

Hybrid work

Campaign optimization

KPIs analytics

Knowledge Base Management

Tools

Knowledge Base Management

Job description

The Customer Service Manager role is where Wells Fargo connects Call Center Operations insight with campaigns that customers actually remember. You'll take full ownership of Troubleshooting initiatives, work alongside a strong team, and earn $85,000 - $125,000 in this hybrid role.

Key Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops
• Hunt for partnership angles no one in Rockford, IL has tried
• Lead customer-centric go-to-market efforts for products launching in IL
• Feed sales the Knowledge Base Management signals that say a buyer is ready now
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Hands-on ownership of social media calendars and community engagement
• Partner with Knowledge Base Management specialists to align content with demand-generation goals

What You'll Bring

• Comfort being accountable for a maker-minded outcome in a hybrid role
• Comfort with a Wells Fargo pace that rarely sits still
• Comfort owning the unglamorous middle of a hybrid project
• Comfort owning sales marketing decisions in an IL market
• Professionalism, integrity, and discretion with sensitive information

At the heart of Wells Fargo is a purpose-led belief that great sales marketing software should feel effortless. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

• Beyond $85,000 - $125,000, Wells Fargo offers a generous benefits package and the chance to lead projects that build your skills.