Customer Service Manager

Socket.dev; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Full Benefits: Medical, Vision, Dental

Paid Time Off

401(k) matching

Industry leading organization

Team-oriented culture

Job summary

Nixon Power Services in Orlando, FL is seeking a Customer Service Manager to lead a team of Service Coordinators and collaborate with cross-functional teams. The role focuses on creating efficient maintenance schedules, managing service work orders, and coordinating with technicians to deliver premium customer service.

The ideal candidate will have 3–5 years in customer-facing roles, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Minimum 3–5 years in customer facing roles.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.

Responsibilities

• Lead a team of Service Coordinators and collaborate with cross-functional stakeholders.
• Improve efficiency of preventative maintenance schedules by analyzing geography, trips, priorities, skills, parts and resources.
• Open, issue, track, and close service work orders.
• Coordinate warranty actions with the Warranty Administrator.
• Interact with customers to schedule service calls and prepare quotes.
• Schedule, dispatch, and track status of Technicians.
• Review technician documentation including field service reports and quotes.
• Support Technicians by coordinating with internal departments.
• Perform other duties as assigned.

Skills

Strong communication

Microsoft Office

Exceptional customer service

Tools

Microsoft Office Suite

Job description

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko (formerly Kohler) Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We are currently looking for a highly motivated individual to join the team as a Customer Service Managerin our Orlando, FL location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability.

What you’ll be doing:

• Lead a team of Service Coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
• Increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, Technician skills, equipment and parts requirements and other resources.
• Open, issue, track, and close service work orders.
• Conduct warranty actions and filings to internal Warranty Administrator.
• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track status of Technicians.
• Collect, review, and process Technician generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and their needs to complete service orders.
• Other duties as assigned.

What we’re looking for:

• Minimum 3-5 years of experience in customer facing positions
• Proficient in Microsoft Office Suite of programs.
• Strong communication skills both written and verbal.
• Exceptional customer service skills.
• Strong organizational skills.
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.

What’s in it for you:

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization
• Team-oriented culture