Customer Service Manager

Nixon Power Services; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits: Medical, Vision, Dental

Paid Time Off

401(k) matching

Industry-leading organization

Job summary

Nixon Power Services in Orlando, FL is seeking a Customer Service Manager to lead a team of Service Coordinators and drive high-quality customer service. You will partner with cross-functional leaders to grow profitability and ensure seamless service delivery.

Responsibilities include scheduling and dispatching Technicians, managing work orders, handling warranty actions, and maintaining customer quotes. This role emphasizes strong communication, organization, and multitasking in a fast-paced

Qualifications

• Minimum 3–5 years in customer-facing roles.
• Proficient in Microsoft Office.
• Strong written and verbal communication.
• Strong organizational skills.
• Ability to multi-task and manage time with attention to detail.

Responsibilities

• Lead a team of Service Coordinators and collaborate with stakeholders.
• Increase efficiency of maintenance schedules by analyzing geography, trips, priority, skills, parts, and resources.
• Open, issue, track, and close service work orders.
• Conduct warranty actions and filings with Warranty Administrator.
• Interact with customers to schedule service calls and maintain quotes.
• Schedule, dispatch, and track status of Technicians.
• Review and process Field Service Reports, time, expenses, parts requests, and RFQs.
• Collaborate with internal departments to support Technicians and complete orders.

Skills

Customer-facing experience

Microsoft Office

Communication skills

Organizational skills

Time management

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Manager

Management Orlando, FL, US

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko (formerly Kohler) Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We are currently looking for a highly motivated individual to join the team as a Customer Service Managerin our Orlando, FL location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability.

What you’ll be doing:

• Lead a team of Service Coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
• Increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, Technician skills, equipment and parts requirements and other resources.
• Open, issue, track, and close service work orders.
• Conduct warranty actions and filings to internal Warranty Administrator.
• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track status of Technicians.
• Collect, review, and process Technician generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and their needs to complete service orders.
• Other duties as assigned.

What we’re looking for:

• Minimum 3-5 years of experience in customer facing positions
• Proficient in Microsoft Office Suite of programs.
• Strong communication skills both written and verbal
• Strong organizational skills
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail

What’s in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization