Major Accounts Coordinator

Nixon Power Services; Lawrenceville (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Full benefits: Medical, Vision, Dental

Paid Time Off

401(k) matching

Job summary

Nixon Power Services is seeking a Major Accounts Coordinator in Lawrenceville, GA. This role supports national accounts, coordinating service activities and ensuring timely communication with clients and internal teams.

The coordinator will manage orders, track progress, and maintain CRM records while upholding high standards of customer service and issue resolution.

Qualifications

• Minimum 3+ years of customer experience.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multi-task and manage time effectively.
• Strong math and analytical abilities.

Responsibilities

• Serve as the primary point of contact for key accounts and internal stakeholders.
• Communicate proactively to coordinate service activities and updates.
• Manage work orders in internal systems and external eSystems.
• Update CRM and email records; maintain documentation and records.
• Track service status and quality of work by the service team.
• Process documents including Field Service Reports, RFQs, and time/expenses.
• Handle invoicing processes and ensure proper posting by service departments.

Skills

Customer experience

Communication

Organization

Time management

Analytical skills

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Major Accounts Coordinator

Full Time Clerical Lawrenceville, GA, US

5 days ago Requisition ID: 1540

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keep things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We’re seeking an enthusiastic, self-motivated professional to join our team as a Major Accounts Coordinator. In this role, you will assist with the day-to-day coordination and support of Nixon’s strategic national accounts. Your primary focus will be to deliver outstanding customer service by providing timely updates, maintaining clear communication, and resolving issues efficiently. Additionally, you will manage the submission of customer orders while ensuring alignment with client expectations to foster long‑term satisfaction and trust.

Your role will be crucial in ensuring Nixon provides top‑notch services and exceptional customer experience, fostering business growth and retention. We’re looking for someone who is detail orientated and has strong organizational skills. The ideal candidate will work well across teams, is willing to learn and grow and exercises good judgement.

What you’ll be doing:

• Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics.
• Proactively communicates to arrange, track, and coordinate service activities.
• Manage work orders in internal accounting systems (GP) and external eSystems.
• Update communications records in CRM, e‑mail chains, and other forms as directed.
• Tracks and assesses service team’s status and quality of work performed.
• Collects, reviews and processes documentation, including Field Service Reports (FSR’s), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ).
• Processes job quotes to and from key customers.
• Complete the invoice process and ensure costs are posted by corresponding service departments.
• Receive after‑hour phone calls as required and implement any emergency service requests.
• Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information.
• Maintains written procedures and policies related to major accounts.

What we’re looking for:

• Minimum 3+ years of experience of customer experience required.
• Proficient in Microsoft Office Suite of programs.
• Strong communication skills both written and verbal.
• Strong organizational skills.
• Ability to multi‑task, prioritize, and manage time effectively with strong attention to detail.
• Strong math and analytical skills including calculations with fractions, decimals, rate, ratios, and percentages.

What’s in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization