Customer Service Manager - Power Equipment & PM Ops

Socket.dev; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Full Benefits: Medical, Vision, Dental

Paid Time Off

401(k) matching

Industry leading organization

Team-oriented culture

Job summary

Nixon Power Services in Orlando, FL is seeking a Customer Service Manager to lead a team of Service Coordinators and collaborate with cross-functional teams. The role focuses on creating efficient maintenance schedules, managing service work orders, and coordinating with technicians to deliver premium customer service.

The ideal candidate will have 3–5 years in customer-facing roles, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Minimum 3–5 years in customer facing roles.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.

Responsibilities

• Lead a team of Service Coordinators and collaborate with cross-functional stakeholders.
• Improve efficiency of preventative maintenance schedules by analyzing geography, trips, priorities, skills, parts and resources.
• Open, issue, track, and close service work orders.
• Coordinate warranty actions with the Warranty Administrator.
• Interact with customers to schedule service calls and prepare quotes.
• Schedule, dispatch, and track status of Technicians.
• Review technician documentation including field service reports and quotes.
• Support Technicians by coordinating with internal departments.
• Perform other duties as assigned.

Skills

Strong communication

Microsoft Office

Exceptional customer service

Tools

Microsoft Office Suite

Job description

Nixon Power Services in Orlando, FL is seeking a Customer Service Manager to lead a team of Service Coordinators and collaborate with cross-functional teams. The role focuses on creating efficient maintenance schedules, managing service work orders, and coordinating with technicians to deliver premium customer service.

The ideal candidate will have 3–5 years in customer-facing roles, strong communication skills, and proficiency in Microsoft Office.