Customer Service Manager

Kaiser Permanente; Laredo (TX); Sur place; USD 81 000 - 120 000; Plein temps

Avantages offerts par ce poste

Full benefits

Résumé du poste

Kaiser Permanente in Laredo, TX is hiring a Customer Service Manager to lead a results-driven sales/marketing team focused on Escalation Management. You will guide outbound efforts, demos, and pipeline health while delivering consistent market engagement across the Laredo area.

We offer a competitive salary range and full benefits, with a clear path to a long-term career in a forward-thinking workplace that values ownership and collaboration.

Qualifications

• At least 6 years building expertise within the sales marketing space.
• Comfort with internship arrangements and the rhythms of a forward-thinking workplace.
• Self-awareness to know which problems are yours to solve.
• Demonstrated knack for making challenging tasks manageable.

Responsabilités

• Carry the brand voice into every cold call and every caption
• Deliver persuasive product demos to agile buyers and stakeholders
• Test messaging variations and iterate based on performance data
• Build and nurture relationships with prospects across the Laredo, TX market
• Pitch upsells that feel like favors, not invoices
• Track pipeline performance and report results to leadership each week
• Hands-on ownership of social media calendars and community engagement
• Beat last quarter's $81,000 - $120,000 number without burning the pipeline

Connaissances

Rapport-building

Sales marketing

Internships friendly

Description du poste

Kaiser Permanente pays for outcomes, trusts its Customer Service Manager team to chase them, and gives Laredo sellers the room to swing big. The bargain is plain — your 7 years and Escalation Management for $81,000 - $120,000, plus a sales marketing team that hands over the reins.

Key Responsibilities

• Carry the brand voice into every cold call and every caption
• Deliver persuasive product demos to agile buyers and stakeholders
• Test messaging variations and iterate based on performance data
• Build and nurture relationships with prospects across the Laredo, TX market
• Pitch upsells that feel like favors, not invoices
• Track pipeline performance and report results to leadership each week
• Hands-on ownership of social media calendars and community engagement
• Beat last quarter's $81,000 - $120,000 number without burning the pipeline

What You'll Bring

• Strong rapport-building skills and a genuinely positive presence
• At least 6 years building expertise within the sales marketing space
• Comfort with internship arrangements and the rhythms of a forward-thinking workplace
• The self-awareness to know which problems are yours to solve
• Demonstrated knack for making the delightfully-weird feel manageable
• A teammate's instinct to unblock others before yourself

Kaiser Permanente is Laredo, TX's answer to a sales marketing industry grown lazy, run by a detail-focused team that still cares about Escalation Management. We keep the Laredo, TX office quiet on Wednesdays so deep Outbound Calling work actually gets a fighting chance.

We'll invest in you with $81,000 - $120,000, full benefits, and a roadmap that turns this job into a long-term career.

Our talent team is live and responsive, screening new resumes as they land.