Customer Service Manager

Egreenservices; Lakewood (CO); On-site; USD 105,000 - 171,000; Full time

Job summary

Caterpillar is seeking a Customer Service Manager in the Lakewood, CO area. This contract role offers ownership of sales marketing initiatives and a clear ladder for growth.

You will walk the Lakewood market, negotiate pricing, and craft compelling copy for ads, emails, and pages that convert traffic into customers. You will also dive into complaint handling, improve renewal timelines, and refine the customer service value proposition across multiple verticals.

Qualifications

• A bias toward asking the dumb question before the expensive mistake.
• Manager fluency in Conflict Resolution, with Gorgias on your roadmap.
• Comfort steering sales marketing conversations toward a decision.
• Empathy fundamentals plus the Complaint Handling polish clients notice.
• The judgment to say no to good ideas at the wrong time.

Responsibilities

• Walk the Lakewood, CO territory and know it better than the map
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Dig into Complaint Handling funnels and fix the step where buyers vanish
• Grow Caterpillar's gloriously-unglamorous footprint one earned introduction at a time
• Keep Lakewood renewals from slipping by owning the timeline
• Sharpen the Customer Service Manager value prop for each vertical we touch
• Run discovery calls that uncover budget without asking for it

Skills

Conflict Resolution

Gorgias

Sales negotiation

Communication

Decision making

Tools

Gorgias

Job description

Caterpillar needs someone who can turn a cold Lakewood market warm, and the Customer Service Manager role pays $105,000 - $171,000 to whoever does it best. This contract job at Caterpillar delivers $105,000 - $171,000, hands-on ownership, and a clear ladder for sales marketing professionals.

Key Responsibilities

• Walk the Lakewood, CO territory and know it better than the map
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Dig into Complaint Handling funnels and fix the step where buyers vanish
• Grow Caterpillar's gloriously-unglamorous footprint one earned introduction at a time
• Keep Lakewood renewals from slipping by owning the timeline
• Sharpen the Customer Service Manager value prop for each vertical we touch
• Run discovery calls that uncover budget without asking for it

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Manager fluency in Conflict Resolution, with Gorgias on your roadmap
• Comfort steering sales marketing conversations toward a decision
• Empathy fundamentals plus the Complaint Handling polish clients notice
• The judgment to say no to good ideas at the wrong time

Trusted by businesses nationwide, Caterpillar operates an empowering sales marketing platform from its Lakewood base. We give people real $105,000 - $171,000 stakes in the outcome so ownership stops being a buzzword.

Money matters, so we lead with $105,000 - $171,000; then come the wellness perks, the Project Management training, and hours you actually control.

Confirmed unfilled today, Caterpillar continues its search in real time.