Customer Service Representative

Caterpillar; Kenosha (WI); On-site; USD 43,000 - 67,000; Full time

Job summary

The Customer Service Representative role at Caterpillar rewards curiosity about why people buy as much as skill at making them. The deal favors the seasoned — 1 years earns $43,000 - $67,000, a temporary arrangement, and a sales marketing charter you'll actually own.

In Kenosha, WI, you will collaborate with product teams to position offerings, push onboarding adoption, and personalize outreach while walking the Kenosha territory and building relationships with local customers.

Qualifications

• Customer service experience with live chat is required or strongly preferred.
• Familiarity with Net Promoter Score and feedback analysis is expected.
• Strong communication and respectful disagreement in discussions.
• Ability to work with a junior performance bar and learn quickly.
• Experience applying customer feedback to improve outreach.

Responsibilities

• Collaborate with product teams to position new offerings in the Kenosha region.
• Push Customer Onboarding adoption so the WI team stops flying blind.
• Read the sales marketing market and reposition the offer when it shifts.
• Segment audiences and personalize outreach to lift response rates.
• Walk the Kenosha, WI territory and know it better than the map.
• Pair Cultural Awareness insight with gut feel to rank the hottest leads.

Skills

Live chat support

Organizational curiosity

Communication skills

Disagree respectfully

Customer feedback analysis

Problem solving

Tools

Net Promoter Score

Job description

The Customer Service Representative role at Caterpillar rewards curiosity about why people buy as much as skill at making them. The deal favors the seasoned — 1 years earns $43,000 - $67,000, a temporary arrangement, and a sales marketing charter you'll actually own.

Key Responsibilities

• Collaborate with product teams to position new offerings in the Kenosha region
• Push Customer Onboarding adoption so the WI team stops flying blind
• Read the sales marketing market and reposition the offer when it shifts
• Segment audiences and personalize outreach to lift response rates
• Walk the Kenosha, WI territory and know it better than the map
• Pair Cultural Awareness insight with gut feel to rank the hottest leads

What You'll Bring

• Real Live Chat Support chops, plus the Organization curiosity to keep growing
• Practical command of Net Promoter Score, with bonus points for Customer Feedback Analysis
• The grit to debug at 4pm on a Friday without complaint
• A communicator who can disagree without making it personal
• Proven aptitude for Customer Feedback Analysis, ideally near Kenosha, WI
• Working understanding of both Live Chat Support and Customer Feedback Analysis in real-world settings
• Comfort being measured against a clear junior bar

Caterpillar has made Kenosha, WI synonymous with agile, dependable sales marketing work that outlasts the hype cycles. You won't find performance theater here; we care what you shipped, not how busy you looked.

We are offering $43,000 - $67,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps WI talent happy.