Customer Service Manager

Innovative Client Connections; Kalamazoo (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid training

Base pay plus commissions and bonuses

Travel opportunities

Health benefits at management level

Additional cash rewards

Job summary

Innovative Client Connections located in Kalamazoo, MI, is looking for candidates for an Entry Level Retail Management Training Program. This program is designed for individuals with experience as a Retail Sales Associate or Sales Consultant aiming to transition into management roles.

Successful candidates will receive comprehensive training in sales, marketing, and business development, while also leading teams and providing excellent customer service. The position includes various benefits, such as paid training and health benefits at management level.

Qualifications

• Integrity, commitment, and a strong desire to succeed in a retail environment.
• Experience as an associate or consultant in sales or customer service.
• Enthusiasm for a management career and ability to learn new skills.

Responsibilities

• Receive hands-on training in sales and business development techniques.
• Lead your own team, mastering management skills.
• Assist customers and address inquiries regarding products.

Skills

Customer service

Sales experience

Team leadership

Goal orientation

Communication

Job description

ICC, Inc. specializes in marketing programs for our clients' products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI, ICC, Inc. has developed an undeniably powerful presence in some of the world's largest chain retailers in a short amount of time.

Job Description

Our Support. Your Success. Are you a Retail Sales Associate or Sales Consultant looking to take the next step in your career? ICC South offers an Entry Level Retail Management Training Program designed for experienced Associates and Consultants who have successfully transitioned to management roles.

Benefits

• Paid training
• Base pay plus commissions and bonuses
• Travel opportunities
• Health benefits at management level
• Additional cash rewards

Responsibilities

• Receive hands‑on training in sales, marketing and business development techniques
• Shadow managers and learn all aspects of retail and people management
• Lead your own team, mastering and applying management skills
• Greeting and assisting customers, understanding their wants and needs
• Answer customer questions and inquiries regarding products and services
• Seek out information and knowledge regarding new products
• Set and achieve personal goals
• Present pricing, prepare contracts and process transactions
• Place orders and locate stock
• Maintain knowledge of current promotions and policies regarding payment, exchanges and store security
• Participate in merchandising and product displays

Qualifications

• Integrity, commitment, a strong desire to succeed, and a drive to provide exceptional customer service
• Experience as an associate or consultant in a sales or customer service environment
• Enthusiasm for a career as a manager
• Coachable and hard‑working with a desire to set and exceed goals
• Ability to grasp new concepts, learn new skills and perform well as a team player
• Comfortable working with clientele and providing excellent customer service
• Willing to work non‑traditional business hours, including nights, weekends and holidays

All your information will be kept confidential according to EEO guidelines.