Account Manager / Customer Service Representative / Entry Level

Innovative Client Connections; Lansing (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Innovative Client Connections in Lansing, MI is seeking an Account Manager / Customer Service Representative for a full-time role. You will provide essential customer service and support, engaging with customers and managing sales queries.

The ideal candidate should possess strong customer service skills, be organized, and have a positive, problem-solving attitude. Previous experience is helpful but not mandatory as full training is provided.

Qualifications

• Strong customer service skills are essential.
• Good organizational skills are necessary.
• Be enthusiastic, motivated, and willing to learn.

Responsibilities

• Provide an excellent standard of customer service.
• Answer customer queries and questions.
• Participate in sales reporting and tracking.

Skills

Customer Service Skills

Organizational Skills

Problem Solving

Teamwork

Sales Experience

Job description

Account Manager / Customer Service Representative / Entry Level

• Full-time

ICC East, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Lansing, MI. ICC East, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.

We are looking for a Customer Service Representative with strong Customer Service Skills to work for a busy marketing company based in Lansing. The successful applicant will be able to work as part of a growing friendly team. Experience with customer facing roles is an advantage but not essential.

You will be working within an extremely dynamic and successful new business team developing existing and attracting new business where a flair for sales and customer development are vital.

The Role:

To provide the primary external business interface for customers and the external sales force. Providing a full range of customer service support services including pricing information, lead time inquiries and pro‑active management of sales. Establishing and maintaining effective relationships with specific managers and end user customers.

Participating in promotional and re‑active sales campaigns will also be part of the CRM / Customer Service Role.

Main Responsibilities of the Customer Service Role:

• Providing an excellent standard of Customer Service.
• Answering customer queries and questions.
• Sales reporting and tracking day to day progress.

Successful candidates will possess the following attributes:

• Have good organizational skills.
• Be willing to take responsibility and accountability.
• Have experience of working alone and as part of a team.
• Hard working and have a problem solving attitude.
• You must be enthusiastic, motivated and willing to learn.

Previous experience is not essential as full training will be given, but office/retail/sales experience would be useful. If you feel you have the right skill set for this position, please apply by clicking on 'apply' button.