Marketing Campaign Specialist

Innovative Client Connections; Battle Creek (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Innovative Client Connections is looking for a Guest Service representative in Battle Creek, MI. Candidates should be enthusiastic, able to provide excellent customer interaction, and demonstrate strong problem-solving abilities. The position requires fluency in English, both written and spoken, and a commitment to safety and teamwork.

The ideal candidate will have previous experience in customer service or hospitality, along with a professional appearance. Competitive pay and flexible work shifts are offered, accommodating various schedules.

Qualifications

• 1-2 years of experience in marketing, customer service, or hospitality.
• Ability to maintain confidentiality and professionalism.
• Must be fluent in English, both written and spoken.

Responsibilities

• Provide friendly and professional guest services.
• Demonstrate commitment to safety for coworkers and guests.
• Support teamwork and maintain a positive work environment.

Skills

Strong problem-solving skills

Effective communication

Positive attitude

Confidentiality

Teamwork

Job description

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.

Job Description

Guest Service Requirements

• Provide a friendly, personal demeanor with a willingness to interact
• Provide professional and friendly guest services
• Commit self to the Company values and acknowledge dedication to providing excellent guest service for our guests and our internal team, at all times

Safety Requirements

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

Leadership Qualities Evaluated

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Reliability
• Written communication
• Verbal communication
• Manageability
• Appearance
• Teamwork
• Guest satisfaction

Skills

• Must have strong problem solving skills
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public.
• Ability to maintain a high level of confidentiality
• Ability to demonstrate a positive attitude at all times
• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful at all times
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
• Ability to handle a fast‑paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have good positive energy to make it through the day
• Must be able to read the computer monitors
• Must be able to print legibly for guests to read
• Must be observant and quick to respond to various situations
• Must be fluent in both written and spoken English language
• Must be able to move quickly through work and set the pace in the office and/or venue
• Must be able to sit and/or stand for extended periods of time
• Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools or controls

Work Environment & Schedule

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Large office environment
• Noise level in the work environment is usually moderate
• Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Work varied shifts to include days, nights, weekends and holidays

Qualifications

• 1-2 years of experience with marketing / customer service / hospitality or serving
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Maintain a professional, neat and well‑groomed appearance adhering to Company standards