Sales and Customer Service Representative Immediate Hire

Innovative Client Connections; Kalamazoo (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Innovative Client Connections based in Kalamazoo, MI is hiring a Sales and Customer Service Representative for immediate placement. The role includes customer service and sales responsibilities, focusing on upselling and ensuring a top-notch customer experience.

We're looking for individuals who excel in problem-solving, have strong customer service knowledge, and can manage tasks efficiently. A diverse background is accepted, as we value various college majors.

Earn the opportunity to work in a dynamic environment committed to client satisfaction!

Qualifications

• Strong phone skills and ability to resolve conflict.
• Capability to analyze information and maintain documentation.
• Quality focus with a market knowledge approach.

Responsibilities

• Provide customer service by resolving product and service issues.
• Open new customer accounts and maintain customer records.
• Prepare reports on customer information and analytics.

Skills

Customer service and sales knowledge

Problem solving

Multi-tasking

Education

Any college or university major preferred

Job description

Sales and Customer Service Representative Immediate Hire

Full-time

ICC, Inc. specializes in marketing programs for our clients' products and services. The client base has expanded to leaders in the electronics, entertainment, technology, and consumer electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI, ICC, Inc. has developed an undeniably powerful presence in some of the world’s largest chain retailers in a short amount of time.

Job Purpose

Customer service and sales, upselling and creating the best customer experience. Serves customers by providing sales, product and service information; resolving product and service problems. Creating a great customer service focused environment for our customers.

Duties

• Customer service. Attracts potential customers by explaining new promotions, answering product and service questions, suggesting information about other products and services, meeting with new and existing customers.
• Opens customer accounts.
• Maintains customer records by updating account information.
• Maintains financial accounts by processing customer adjustments in conjunction with our call center reps.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

What we'd like to see

• Customer service and sales knowledge
• Product knowledge
• Quality focus
• Problem solving
• Market knowledge
• Documentation skills
• Listening
• Phone skills
• Resolving conflict
• Analyzing information
• Multi-tasking

We accept all college and university majors; however, the following make up the majority of our team: marketing, business administration, advertising, communications, public relations, economics, accounting and finance, and entrepreneurial studies.

A member of the Human Resources Department will be contacting qualified applicants within 72 hours of receipt of their application.