Customer Support

ManpowerGroup; Woodridge (IL); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup in Woodridge, IL is seeking a Customer Support Associate to join the Customer Service Department. You will be the front line for customer inquiries, processing quotes, orders, and product questions with a professional telephone presence.

You will learn and use ERP, CRM, and case management tools, ensure data accuracy, manage cases from contact to resolution, and contribute to a positive customer experience with reliable attendance and punctuality.

Qualifications

• Relevant experience in customer-facing or administrative roles.
• Ability to quickly learn and navigate proprietary software systems.
• Strong verbal and written communication skills with a professional telephone presence.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Reliable attendance and punctuality, with the ability to work scheduled hours and manage overtime.

Responsibilities

• Serve as a primary point of contact for customers, providing support via phone, live chat, email, and other channels.
• Assist customers with inquiries related to quotes, orders, product questions, pricing, and account support.
• Accurately enter, update, and manage customer orders and modifications, ensuring data accuracy and adherence to internal processes.
• Learn and proficiently use software systems including ERP, CRM, and case management tools to support customer needs.
• Manage customer cases from initial contact through resolution, maintaining clear communication and follow-up.

Skills

Communication skills

Organizational skills

Customer service mindset

Education

College degree

Tools

ERP

CRM

Case management

Job description

Our client, a dynamic organization in the manufacturing industry, is seeking a Customer Support Associate to join their team. As a Customer Support Associate, you will be part of the Customer Service Department supporting the Customer Support team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a customer-first mindset which will align successfully in the organization.

Job Title: Customer Support

Location: Woodridge, IL

Pay Rate: $18

Shift: Monday - Friday 8:30AM-5PM

What's the Job?

• Serve as a primary point of contact for customers, providing support via phone, live chat, email, and other channels.
• Assist customers with inquiries related to quotes, orders, product questions, pricing, and account support.
• Accurately enter, update, and manage customer orders and modifications, ensuring data accuracy and adherence to internal processes.
• Learn and proficiently use software systems including ERP, CRM, and case management tools to support customer needs.
• Manage customer cases from initial contact through resolution, maintaining clear communication and follow-up.

What's Needed?

• Relevant experience in customer-facing or administrative roles, or a college degree preferred.
• Ability to quickly learn and navigate proprietary software systems.
• Strong verbal and written communication skills with a professional telephone presence.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Reliable attendance and punctuality, with the ability to work scheduled hours and manage overtime responsibly.

What's in it for me?

• Opportunity to work in a supportive and engaging environment.
• Potential for pay increase after 90 days based on performance.
• Development of valuable customer service and technical skills.
• Be part of a company committed to delivering exceptional customer experiences.
• Work on a full-time, on-site basis in Woodridge, IL.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.