Customer Service Manager

Media Excellence Group; Helena (MT); Presencial; USD 84.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits

Descripción de la vacante

Media Excellence Group in Helena, MT is seeking a Customer Service Manager to grow the category and drive a strong service culture. This full-time role offers a salary range of $84,000 to $126,000 annually, with full benefits and flexible hours aligned to the Helena area.

You will own Knowledge Base Management, translate dashboards into actionable insights for sales, coordinate campaigns with agencies, and push for continuous performance improvement while maintaining a healthy pipeline.

Formación

• 6+ years of experience with Knowledge Base Management.
• Strong analytical and problem-solving capabilities.
• Adept at taking ownership and scaling with stakes.
• Bias toward action while knowing when to wait.

Responsabilidades

• Wire Verbal Communication and Knowledge Base Management together so marketing hands sales clean leads
• Translate Goal Setting dashboards into stories the sales floor actually uses
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Beat last quarter's $84,000 - $126,000 number without burning the pipeline
• Hands-on ownership of social media calendars and community engagement

Conocimientos

Knowledge Base Management

Analytical thinking

Ownership mindset

Bias toward action

Descripción del empleo

This isn't a quota-and-coast Customer Service Manager job; Media Excellence Group expects the person in Helena to expand the whole category. This full-time job in MT answers 7 years of effort with $84,000 - $126,000 and answers ambition with a clear way up.

Key Responsibilities

• Wire Verbal Communication and Knowledge Base Management together so marketing hands sales clean leads
• Translate Goal Setting dashboards into stories the sales floor actually uses
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Beat last quarter's $84,000 - $126,000 number without burning the pipeline
• Hands-on ownership of social media calendars and community engagement

What You'll Bring

• A solid foundation in Knowledge Base Management, refined over 6+ years
• Strong analytical and problem-solving capabilities
• An appetite for ownership that scales with the stakes
• A warm-yet-rigorous bias toward action, balanced by knowing when to wait

Growing steadily over 6 years, Media Excellence Group now leads deeply-bought-in innovation in the sales marketing market. You set the boundaries of your full-time schedule and we respect them without the side-eye.

What you get for saying yes: $84,000 - $126,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Helena.

The search for a Customer Service Manager is in full swing, and we want to fill it soon.

We open the Customer Service Manager role today and close it once we meet the right person, so hurry.