Customer Experience & Growth Manager

Media Excellence Group; Helena (MT); On-site; USD 84,000 - 126,000; Full time

Benefits offered by this job

Full benefits

Job summary

Media Excellence Group in Helena, MT is seeking a Customer Service Manager to grow the category and drive a strong service culture. This full-time role offers a salary range of $84,000 to $126,000 annually, with full benefits and flexible hours aligned to the Helena area.

You will own Knowledge Base Management, translate dashboards into actionable insights for sales, coordinate campaigns with agencies, and push for continuous performance improvement while maintaining a healthy pipeline.

Qualifications

• 6+ years of experience with Knowledge Base Management.
• Strong analytical and problem-solving capabilities.
• Adept at taking ownership and scaling with stakes.
• Bias toward action while knowing when to wait.

Responsibilities

• Wire Verbal Communication and Knowledge Base Management together so marketing hands sales clean leads
• Translate Goal Setting dashboards into stories the sales floor actually uses
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Beat last quarter's $84,000 - $126,000 number without burning the pipeline
• Hands-on ownership of social media calendars and community engagement

Skills

Knowledge Base Management

Analytical thinking

Ownership mindset

Bias toward action

Job description

Media Excellence Group in Helena, MT is seeking a Customer Service Manager to grow the category and drive a strong service culture. This full-time role offers a salary range of $84,000 to $126,000 annually, with full benefits and flexible hours aligned to the Helena area.

You will own Knowledge Base Management, translate dashboards into actionable insights for sales, coordinate campaigns with agencies, and push for continuous performance improvement while maintaining a healthy pipeline.