Customer Service Management Trainee — 2nd Shift Growth Path

Uline; San Bernardino (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6%

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Best-in-class facilities

Fitness center and walking path

Job summary

Uline is hiring a Customer Service Management Trainee at our California Branch in Ontario, CA. This full-time, on-site role offers a structured training program to develop leadership within a state-of-the-art call center.

You will guide a team to deliver legendary customer service and contribute to process improvements. The position requires a Bachelor’s degree and a track record in customer-focused service; leadership experience is a plus.

Qualifications

• Bachelor’s degree required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service

Leadership

Teamwork

Attention to detail

Education

Bachelor’s degree

Job description

Uline is hiring a Customer Service Management Trainee at our California Branch in Ontario, CA. This full-time, on-site role offers a structured training program to develop leadership within a state-of-the-art call center.

You will guide a team to deliver legendary customer service and contribute to process improvements. The position requires a Bachelor’s degree and a track record in customer-focused service; leadership experience is a plus.