Customer Service Management Trainee

Uline; Gurnee (IL); On-site; USD 83,097,000 - 97,424,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Tuition Assistance Program

On-site fitness center

Café

Job summary

Uline, a leading North American distributor of shipping, packaging, and industrial materials, seeks a Customer Service Management Trainee in Illinois. This on-site program provides hands-on leadership training in a state-of-the-art call center, empowering you to elevate every customer interaction.

You will master all aspects of customer service management, coach a team of representatives, and help refine processes to improve service and efficiency.

Qualifications

• Strong track record of customer-focused service, teamwork and attention to detail.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service

Leadership

Teamwork

Communication

Job description

Sep 2, 2026

$29 - $34/hour

Customer ServiceManagement Trainee

Pay from $29 to $34 per hour with significant growth and earning potential!

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold!

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours: 24/7 operation - Various shifts available with set schedules.

Position Responsibilities

Master all aspects of customer service management through a comprehensive hands-on training program.

Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

Review department procedures and standards to identify areas for improvement.

Strong track record of customer-focused service, teamwork and attention to detail.

Prior leadership / management experience is a plus.

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Café featuring affordable daily meal options from local restaurants.

On-site fitness center and beautifully maintained walking paths.

Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Uline

Join Today, Grow Tomorrow, Lead the Future

Uline is North America's premier distributor of shipping, packaging, and industrial supplies, offering high-quality products and exceptional customer service with fast, reliable delivery.