Customer Service Management Trainee: Lead & Grow

Uline; Gurnee (IL); On-site; USD 83,097,000 - 97,424,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Tuition Assistance Program

On-site fitness center

Café

Job summary

Uline, a leading North American distributor of shipping, packaging, and industrial materials, seeks a Customer Service Management Trainee in Illinois. This on-site program provides hands-on leadership training in a state-of-the-art call center, empowering you to elevate every customer interaction.

You will master all aspects of customer service management, coach a team of representatives, and help refine processes to improve service and efficiency.

Qualifications

• Strong track record of customer-focused service, teamwork and attention to detail.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service

Leadership

Teamwork

Communication

Job description

Uline, a leading North American distributor of shipping, packaging, and industrial materials, seeks a Customer Service Management Trainee in Illinois. This on-site program provides hands-on leadership training in a state-of-the-art call center, empowering you to elevate every customer interaction.

You will master all aspects of customer service management, coach a team of representatives, and help refine processes to improve service and efficiency.