Customer Service Management Trainee

Uline; Racine (WI); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline in Kenosha is seeking a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower reps to deliver legendary customer service.

Full-Time Hours: 24/7 operation with set schedules. The program offers expectant growth, strong benefits and a path to leadership within a proven, 45+ year company.

Qualifications

• Bachelor’s degree is required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Leadership

Customer service

Teamwork

Attention to detail

Education

Bachelor’s degree

Job description

Pay from $29 to $34 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Full-Time Hours: 24/7 operation - Various shifts available with set schedules. Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled (#IN-KNMANC) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!