Customer Service Management Trainee

Uline; Kenosha (WI); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Tuition assistance

On-site café

Job summary

Uline in Kenosha, WI is seeking a Customer Service Management Trainee to develop on-the-job leadership skills in our state-of-the-art call center. Earn $29–$34 per hour with substantial growth and earning potential as you train to lead a team of reps delivering legendary customer service.

Full-time, 24/7 operation with set schedules. Requirements include a Bachelor’s degree and a track record of customer-focused service; leadership experience is a plus.

Qualifications

• Bachelor’s degree required.
• Strong track record of customer-focused service.
• Prior leadership experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service

Leadership

Teamwork

Attention to detail

Education

Bachelor’s degree

Job description

Customer ServiceManagement Trainee

Pay from $29 to $34 per hour with significant growth and earning potential!

KenoshaBranch

12355 Uline Way, Kenosha, WI 53144

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold.

Full-Time Hours:

24/7 operation - Various shifts available with set schedules.

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.

• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.

• Strong track record of customer-focused service, teamwork and attention to detail.

• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Explore Uline.jobs to learn more!