Warehouse Relations Support

Liberty Pumps; Town of Bergen (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Liberty Pumps is seeking a Warehouse Relations Support focused on customer service and data entry to process consignments, releases, invoicing, and related warehousing tasks.

Primary duties include interpreting warehouse data, entering it into the ERP system, and assisting Order Processors with factory orders when needed. The role requires strong communication, accuracy, and a safety-conscious mindset.

Qualifications

• Computer proficiency, quick and accurate, attentive to detail.
• Ability to read, write and verbally communicate clearly with customers, callers, and co-workers.
• Interpreting electronic systems and communications to provide timely and accurate service.
• Self-motivated and able to work with minimal supervision.
• Ability to remain calm under pressure and handle difficult situations with customers and reps.
• Strong, clear, concise, respectful written and verbal communication.
• Problem solving, time management and organizational skills are essential.
• Requires independent judgment and critical thinking to resolve issues and embrace changes.

Responsibilities

• Interpret incoming warehouse information and enter into ERP to generate warehouse releases, relieve inventory, and invoice customers.
• Maintain lengthy phone conversations to respond to customer and warehouse inquiries (order content, pricing, shipping).
• Compare inventory to resolve inventory-related issues.
• Enter factory orders and respond to inquiries supporting Order Processors.
• Develop and maintain professional relationships with Liberty Pumps members, partners, vendors, and customers.
• Operate in compliance with ISO 9001 requirements.
• Follow safety guidelines, keep a clean, organized work area, and report unsafe conditions.

Skills

Computer proficiency

Attention to detail

Communication under pressure

Verbal and written communication

Self-motivation

Education

High school diploma or GED

Job description

Summary:Warehouse Relations Support is a customer service and data entry focused position. The primary responsibilities include consignment processing, release entry, invoicing, and other warehousing related data entry tasks. Secondary responsibility is to support Order Processors in entering, checking, and shipping factory orders when needed.

• Interpreting the incoming warehouse information, entering that information into ERP system to accomplish generation of warehouse releases, relieving inventory, and invoicing customers.

Ability to maintain lengthy phone calls to respond to customer and warehouse inquiries such as order content, pricing, shipping, etc.

• Comparison of inventory to solve inventory related issues.
• Ability to enter factory orders and respond to factory order related inquiries in support of Order Processors.
• Develop and maintain an open, professional working relationship with necessary Liberty Pumps members, partners, vendors, and customers.
• You will be expected to operate according to ISO 9001 requirements.
• Held responsible and accountable to follow safety guidelines, maintain a clean and organized work area, and use good safety judgment. Expected to report all unsafe activities and conditions to the Supervisor and/or Safety Representative.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications: Computer proficient, quick and accurate, attentive to detail, able to work well under pressure.

Education/Training: High school graduate or GED

Licensure/Certification: None

Experience/Skills/Abilities:Ability to read, write and verbally communicate clearly, compassionately, and concisely with customers, callers, and co-workers. Ability to interpret electronic systems and communications to provide timely and accurate service to customers. Self-motivated, capable of taking direction as well as working with minimal supervision. Ability to remain calm under pressure such as working through a situation with a dissatisfied customer. Ability to deal constructively with customers and reps in difficult situations. Must possess strong, clear, concise respectful communication skills both written and verbal. Problem solving, time management and organizational skills a must. Requires independent judgment and critical thinking to resolve issues, suggest improvements and embrace and promote new ideas and changes.

Work Schedule/Hours: Monday through Friday with typical business hours

Working Conditions:Well-lit, heated and/or air-conditioned indoor office/shop environment with adequate ventilation. Light physical activity performing non-strenuous daily activities of an administrative nature. Moderate noise (examples: business office with computers and printers, light traffic).