Warehouse Customer Service Representative

Savannah Logistics Group; Pooler (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with company match

Dental

Vision

Life insurance

Job summary

Savannah Logistics Group is seeking a Warehouse Customer Service Representative in Pooler, GA. You will handle inquiries, process orders, and support customers with a courteous, efficient approach.

The role requires strong communication, organizational skills, and proficiency with MS Office and warehousing systems. You will liaise between customers, the warehouse, and transportation teams to ensure accurate invoicing and timely deliveries.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficient with Microsoft Outlook, Word, Google Docs/Sheets; Excel experience is preferred.

Responsibilities

• Interact with customers by phone, email, or in person to receive or modify orders.
• Process and input customer orders and verify inventory availability.
• Handle billing or service complaints and coordinate investigation where needed.
• Prepare required paperwork and maintain customer files.
• Coordinate urgent shipping requests with transportation teams.
• Provide order tracking and notify customers of status changes.
• Ensure accurate invoicing and respond to customer inquiries promptly.
• Maintain courteous relationships with customers and report feedback to management.
• Serve as liaison between warehouse and customer on invoicing and credit changes.
• Perform general clerical duties and assist visitors as needed.

Skills

Communication skills

Organizational skills

Time management

Education

High school diploma or GED equivalency

Tools

Microsoft Outlook

Microsoft Word

Google Docs/Sheets

Excel

Job description

Savannah Logistics Group has an immediate need for a Warehouse Customer Service Representative. We have one of the best benefits packages in the industry to include health insurance, paid time off, 401k with company match, dental, vision, life and many other benefits. This is not just a job, it's a career with a growing family, faith-based owned and operated business. Come join our family! Our environment is team-oriented, fast-paced, and safety-focused.

Summary

The Warehouse Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

Warehouse Customer Service Representative Job Responsibilities:

• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
• Assures proper invoicing of accounts by verifying computer generated invoices
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• Other duties as required and assigned

Required Skills/Abilities:

Excellent written and verbal communication skills.

Excellent organizational and time management skills.

PC literate with experience with Microsoft Outlook, Word, Google Docs/Sheets, Excel

Education and Experience:

High school diploma or GED (General Education Diploma) equivalency

Minimum 1 year related experience and/or training

Experience with warehouse operating systems and warehouse management systems preferred

Ability to write reports, business correspondence

Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer inside office.

Must be able to lift up to 25 pounds at times. The employee is occasionally exposed to moving mechanical parts and vehicles

The employee may be occasionally exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.

All offers are contingent upon criminal background check and drug screen.