Customer Logistics Coordinator

FTTDC - Ohio Logistics; Ohio; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with strong company match

Paid Sick Time and Vacation

6 Paid Holidays

Job summary

Findlay Tall Timbers Distribution Center is seeking a Customer Logistics Coordinator to act as the essential link between customers, carriers, and warehouse operations, ensuring accurate order processing and timely shipments.

In this role you will schedule pickups and deliveries, manage inventory transactions in WMS and customer portals, and provide responsive, professional service to meet customer requirements.

Qualifications

• High School Diploma or GED required.
• Experience in logistics, transportation, warehousing, customer service, or supply chain preferred.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Ability to follow written and verbal instructions with minimal supervision.

Responsibilities

• Coordinate inbound and outbound shipments to meet customer requirements.
• Schedule pickups, deliveries, and carrier appointments with timely communication.
• Enter and maintain order, inventory, and shipment information in WMS and customer systems.
• Monitor shipment progress and communicate delays or changes to customers and stakeholders.
• Respond promptly to customer inquiries via phone, email, and portals.
• Create and maintain customer orders to support warehouse operations.

Skills

Communication

Organizational skills

MS Office

Data entry

Team player

Education

High School Diploma

Tools

WMS

Excel

Outlook

Job description

Position Summary

The Customer Logistics Coordinator serves as a critical link between customers, carriers, and warehouse operations to ensure the efficient movement of products throughout the supply chain. This role is responsible for coordinating shipments, scheduling pickups and deliveries, managing inventory transactions, processing customer orders, and providing exceptional customer service. The coordinator works closely with internal teams and transportation partners to maintain accurate records, resolve issues proactively, and ensure customer requirements are met with a high level of accuracy, responsiveness, and professionalism.

Reports To: Lead Logistics Customer Service Representative

Essential Duties and Responsibilities

• Coordinate inbound and outbound shipments to ensure customer requirements and service expectations are met.
• Schedule pickups, deliveries, and carrier appointments while maintaining timely communication with transportation providers.
• Enter and maintain accurate order, inventory, and shipment information within the Warehouse Management System (WMS) and customer-specific systems.
• Monitor shipment progress and proactively communicate delays, scheduling changes, or service concerns to customers and internal stakeholders.
• Respond promptly and professionally to customer inquiries via telephone, email, and customer portals.
• Create, process, and maintain customer orders to support warehouse operations and fulfillment activities.
• Prepare and verify shipping documentation, including Bills of Lading (BOLs), shipping instructions, and related transportation records.
• Assist with Advance Shipping Notifications (ASNs) and ensure timely completion of all required customer documentation.
• Conduct inventory research and support inventory control processes, including shipment and depletion transactions.
• Utilize customer portals to provide shipping updates, inventory information, and operational reporting.
• Collaborate with warehouse personnel, transportation providers, and supervisors to resolve issues and support daily operations.
• Maintain accurate records and organized documentation in accordance with company procedures.
• Follow all established operating procedures, safety standards, and customer-specific requirements.
• Maintain a clean, organized, and professional work environment.
• Perform additional duties, projects, and responsibilities as assigned.

Qualifications and Skills

• High School Diploma or GED required.
• Previous experience in logistics, transportation, warehousing, customer service, or supply chain operations preferred.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Ability to follow written and verbal instructions with minimal supervision.
• Strong customer service mindset and problem-solving skills.
• Basic math and data-entry skills with a high level of accuracy.
• Proficiency in Microsoft Office applications, including Outlook and Excel.
• Experience with Warehouse Management Systems (WMS), transportation systems, or customer portals preferred.
• Ability to prioritize multiple tasks and adapt in a fast-paced environment.
• Self-motivated team player with the ability to work independently when needed.

Physical Requirements

• Ability to sit for extended periods while working at a computer workstation.
• Frequent use of a computer, telephone, and office equipment.
• Ability to manage multiple priorities and respond effectively to urgent situations.
• Occasional walking throughout warehouse operations areas.
• Occasional climbing, crouching, kneeling, or reaching as operational needs require.
• Ability to occasionally lift and carry office materials or supplies weighing up to 25 pounds.
• Ability to safely perform duties in both office and warehouse environments.
• Primarily office-based with regular interaction in a warehouse setting.
• Frequent collaboration with warehouse personnel, carriers, customers, and leadership.
• Exposure to moderate to high noise levels commonly found in warehouse operations.
• Work performed in close proximity to warehouse equipment, machinery, and product inventory.
• Indoor work environment with occasional travel throughout warehouse facilities to support operational requirements.

Schedule:

Monday - Friday, 7:00am - 3:30pm

Pay and Benefits :

• $19.00/hr + $0.75 Shift Differential
• 401(k) with strong company match
• Paid Sick Time and Vacation
• 6 Paid Holidays

Equal Employment Opportunity Statement

Findlay Tall Timbers Distribution Center is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.