Customer Service & Logistics Coordinator

Höganäs AB; Johnstown, Northern (Cambria County, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Höganäs AB in the United States seeks a Customer Service Coordinator to manage customer inquiries, orders, and questions from the Johnstown, PA area, with a path to work from home in the future. You will coordinate with customers on lead times, product availability, and forecasts.

Responsibilities include collaborating with Accounts Managers, assisting production planning, and maintaining accurate shipping documentation while upholding a safe, lead-by-example culture.

Qualifications

• High School Diploma or GED required with at least 3 years of sales or related experience.
• Manufacturing and shipping knowledge is preferred.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Coordinate with customers on lead times and product availability.
• Answer customer inquiries and general questions.
• Work with Accounts Managers to handle customer issues and customer complaints.
• Assist manufacturing with production planning through communication with customers regarding future material needs, product availability, and forecasts.
• Monitor late shipments and communicate scheduling needs to stakeholders.
• Record and process customer shipping documentation and ensure accuracy.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Höganäs AB in the United States seeks a Customer Service Coordinator to manage customer inquiries, orders, and questions from the Johnstown, PA area, with a path to work from home in the future. You will coordinate with customers on lead times, product availability, and forecasts.

Responsibilities include collaborating with Accounts Managers, assisting production planning, and maintaining accurate shipping documentation while upholding a safe, lead-by-example culture.