Customer Service Coordinator

hoganas; United States; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Höganäs in North America is seeking a Customer Service Coordinator to support Johnstown, PA with future work-from-home options. You will process customer inquiries, orders, and complaints, and coordinate with Account Managers on lead times and product availability.

The role requires at least 3 years in sales or related field, and proficiency with Microsoft Office. You’ll collaborate with manufacturing and logistics to ensure timely, accurate shipments and a high level of customer service.

Qualifications

• High School Diploma or GED with at least 3 years in sales or a related field.
• Manufacturing and shipping knowledge preferred.
• Proficient in Microsoft Office.

Responsibilities

• Answers customer inquiries and general questions.
• Works with Account Managers to handle customer issues and complaints.
• Assists manufacturing with production planning through communication with customers about future material needs, product availability, and forecasts.
• Monitors late shipments for the Vice President, Supply Chain.
• Coordinates early shipment authorizations to ensure orders meet delivery schedules.
• Communicates with Shipping, Receiving, and Quality Control to coordinate information for orders.
• Records and processes customer shipping documentation.
• Maintains a safe working environment for themselves and others.
• Displays leadership capabilities in all aspects of their work.
• Shows awareness of requirements to ensure Höganäs sustainability.

Skills

Customer service

Sales support

Microsoft Office

Education

High School Diploma or GED

Tools

CRM software

Job description

About the Position

Höganäs in North America is seeking a Customer Service Coordinator to work initially at our Johnstown, PA plant with future intent to work from home. This position is responsible to process customer inquiries, orders, complaints, and general questions and concerns. Coordinates with customers on lead times and product availability.

Responsibilities

• Answers customer inquiries and general questions.
• Works with Account Managers to handle customer issues and customer complaints.
• Assists manufacturing with production planning through communication with our customers regarding future material needs, product availability, and forecasts.
• Monitors late shipments for the Vice President, Supply Chain.
• Coordinates early shipment authorizations to ensure customer orders meet delivery schedules.
• Communicates with Shipping, Receiving, and Quality Control to coordinate information needed for orders.
• Records and processes customer shipping documentation.
• Maintains a safe working environment for themselves and others.
• Actively exhibits leadership capabilities in all aspects of their work.
• Displays conscious awareness of what is required to ensure a sustainable Höganäs.

Qualifications

Qualified candidates will possess High School Diploma or General Education Degree with a minimum of three years work experience in sales or a related field are required. Manufacturing and shipping knowledge is preferred. Computer proficiency in Microsoft Office.

Working at Höganäs

We aim to offer a great and meaningful place to work where you can fulfill your potential and ambitions.

We welcome all applicants and strive for diversity.

We see all employees, regardless of position, as leaders when we approach the challenges that the world - and we - face.

Höganäs ambition is to lead the transformation to better meet the needs of tomorrow and become the preferred supplier of sustainable metal powder on a global scale - join us in our journey of sustainable change and towards net-zero climate emissions.

More about Höganäs

Founded in 1797, Höganäs is the world leader in the market for powders, with an annual capacity of 500,000 tonnes. Höganäs' vision is to drive positive change through material innovation, with the ambition of becoming the globally preferred partner for sustainable powder materials. The company's strength lies in its diverse backgrounds, perspectives and experiences, and Höganäs is committed to an inclusive and diverse workplace. Höganäs collaborates with customers across multiple industries to develop innovative solutions, including applications in automotive components, electric motors, brazing, surface coating, welding consumables and additive manufacturing. Operating 15 production centers worldwide and employing 2,200 people, Höganäs' turnover for 2025 was 11,045 MSEK. Höganäs is owned by Lindéngruppen and FAM. www.hoganas.com