Customer Service & Loan Solutions Specialist

towerloan; Sedalia (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Wellness benefits

401(k) match

Paid time off

Paid holidays

Annual raises and bonuses

Monthly incentive & referral bonuses

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, promote financial solutions, and support loan processing in a fast-paced, customer-focused environment.

The role includes cash handling, payments processing, and ongoing interaction with customers. On-site work with a schedule Monday–Friday 8:30 AM–5:30 PM, with occasional extended hours and Saturdays.

Qualifications

• High school diploma or GED required.
• Preferred experience in cash handling and sales.
• Customer service experience is a plus.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities (mail, filing, supplies).
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, promote financial solutions, and support loan processing in a fast-paced, customer-focused environment.

The role includes cash handling, payments processing, and ongoing interaction with customers. On-site work with a schedule Monday–Friday 8:30 AM–5:30 PM, with occasional extended hours and Saturdays.