Customer Service Manager - State Farm Agent Team Member

Bradley Purcell - State Farm Agent; Lake Forest (CA); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

401(k) matching

Bonus based on performance

Dental insurance

Free food & snacks

Health insurance

Training & development

Vision insurance

Job summary

A prominent insurance agency in Lake Forest, CA is seeking an Office Manager. In this role, you'll enhance customer experiences while managing daily operations. Candidates should have 3+ years in office management and possess strong leadership and communication skills. A California license in Property, Casualty, and Life/Health is required. Join a community-focused team with growth opportunities.

Qualifications

• 3+ years of experience in operations or office management, with 2+ years in a managerial role.
• Strong leadership and organizational skills are essential.
• Compassionate and empathetic approach to customer interactions.

Responsibilities

• Oversee the agency's daily operations.
• Implement customer service policies and procedures.
• Handle escalated customer inquiries and issues.
• Work with the Agent in training and mentoring team members.

Skills

Leadership

Organizational skills

Compassion

Problem-solving

Communication

Education

CA Property & Casualty and Life/Health License

Job description

Benefits

• Life Insurance
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free food & snacks
• Health insurance
• Training & development
• Vision insurance

Role Description

At the State Farm Agency in Lake Forest, CA we believe every team member plays a crucial role in our success. We\'re looking for personable, outgoing, and friendly individuals who are eager to build connections with the people around them. Join our team, and you\'ll have the opportunity to grow your career in a supportive and community-focused environment.

As the Office Manager, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while managing several day-to-day office operations processes, interact with and resolve customer inquiries, coordinating with other agency team members, and anticipating the needs of the agent you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the agency daily operations.
• Refine and implement customer service policies and procedures.
• Handle escalated customer inquiries and issues.
• Using State Farm\'s wide range of products and services to fill the needs of our customers.
• Work with the Agent in training and mentoring existing and new team members.

Qualifications

• 3+ years of experience in operations or office management, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Compassion and Empathy
• Communication and problem-solving abilities.
• CA Property & Casualty and Life/Health License Required

Seeking Currently Licensed Applicants Only